Cluster Reservations Agent
Fairmont Hotels & Resorts
Fairmont Dubai, Dubai, United Arab Emirates
منذ 31 يوم

Reporting to the Manager, Cluster Reservations, responsibilities and essential job functions include but are not limited to the following :

  • Consistently offer professional, friendly and engaging service
  • Build rapport and establish brand loyalty through reservations process
  • Answer telephone and email inquiries in a timely manner
  • Determine Guest’s needs and quote the appropriate room and rate as per requirements
  • Assist Guests regarding hotel facilities in an informative and helpful way
  • Respond to enquiries about hotel products and services over the telephone and email, etc
  • Book reservation with accurate information to ensure we exceed Guest’s expectations
  • Book and enter room reservation requests using the Property Management System
  • Update and check reservations ensuring a flawless check in and checkout process
  • Ensure knowledge of all facilities of different Fairmont properties in UAE, services and hours of operation in order to respond confidently and effectively to inquiries
  • Consistently demonstrate a commitment to personal Guest Service excellence and profitably through special duties as assigned
  • Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
  • Liaise with Sales and other departments as required
  • Arrange accommodation, visas and activity requirements for leisure, corporate and wholesale Guests
  • Understand Revenue Management strategies, sell levels and sell directed rates and is able to apply these methods to offer as per available Hotel inventory
  • Cooperate, coordinate and communicate with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated
  • Adhere to and promote all Company Health & Safety policies and procedures to ensure a safe work environment
  • Promote and practice a Fairmont Hotels and Resorts values of teamwork, mutual respect, integrity and empowerment among all co-workers
  • Drive Rate and RevPar through selling the right room to the right Guest
  • Be able to cross sell different Fairmont properties and increase cross sell conversion
  • Qualifications :

  • Must speak Arabic & English
  • Previous cluster reservations experience required
  • Must possess outstanding Sales skills, Guest service skills, professional presentation and sophisticated communication skills
  • Must be able to engage and build rapport with guest
  • Must be able to type 25 words per minute
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Proficient in English language (Verbal and written), second language is an asset
  • Command of Arabic will be considered an important asset
  • Must be able to handle multitude of tasks in an intense, ever changing environment while remaining calm, collective and accurate
  • Possess full command of CRS, PMS and other Microsoft applications (necessary training will be provided) Computer literacy in Windows, MS Office Suite, PMS systems is an added advantage
  • Must be flexible in terms of working hours (Shift Timing)
  • A Hospitality diploma is an asset
  • Physical Aspects of Position (include but are not limited to) :

  • Frequent sitting throughout shift
  • Occasional kneeling, pushing, pulling, lifting, walking and standing
  • Occasional ascending or descending ladders, stairs and ramps
  • Visa Requirements : Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.

    قدِّم طلب ترشيحك
    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
    استمارة الطلب