Guest Services Agent
Movenpick Hotels & Resorts
منذ 10 يوم

Key responsibilities

  • Assist the guests with room requirements and familiarize them with the hotel facilities
  • Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests.
  • Register and process check in for all arrivals.
  • Update and check guest information into the computer after a complete check in.
  • Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
  • Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
  • Resolve guests complaints / requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.
  • Handle issuance of guest room key cards and ensure effective control for guest security.
  • Check and convey message to guests.
  • Assist at the Information counter, Foreign Exchange, Night Audit and the Business center, as and when assigned.
  • Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs.
  • Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for his / her field of responsibility.
  • Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
  • Key requirements

  • Must have related work experience with an understanding of the hotel operations and the Opera system
  • Must be proficient in English, German and / or Russian with good communication skills
  • Must be highly organised with strong attention to detail
  • قَدِّم طلبك ترشيحك
    قَدِّم طلبك ترشيحك
    بريدي الالكتروني
    بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
    استمارة الطلب