The Flagship Boutique Manager is responsible for the management of a future Flagship boutique in Dubai and the team. The Boutique Manager drives the performance of the boutique through leading the team to deliver an outstanding client experience and achieve all targets in relation to sales, profitability, and operational compliance.
Business Development and Sales Management
Demonstrate sales leadership for staff by playing an active role on the selling floor
Continuously motivate and coach Beauty Consultants and Specialists to meet assigned sales targets, set and follow up team and individual objectives on a daily, weekly and monthly basis
Deploy store business plan to include marketing and promotional strategies that will continue to drive traffic to the store and develop and grow the customer base
Be aware of the local market and business environment including competitors' business activities and Parfums & Cosmetics market trends.
Conduct sales analysis (quantitative and qualitative sales reports), follow up on market trends and monitor the competition activity
Ensure that the Boutique team are in line with brand values and positioning in terms of behavior and Dior image guidelines
Take additional responsibility as supporting other point of sales, acting as a training store, arranging retail events and supporting new launches
Client Experience and Event Management
Deliver a world class client experience within the Boutique, exceeding brand mystery shop expectations
Welcome and manage external and internal visitors to the Boutique, ensuring that their experience reflects the brand and our business
Increase client flow by working closely with Marketing and CRM to develop a network of clients and develop customer loyalty
Achieve targets for client's recruitment and client loyalty return
Own and contribute to Boutique events and sampling programs, effectively managing internal and external communication and ensuring that events are exactly executed and exceed expectations
Execute all visual plans at the Boutique for all events
Manage preparations status and feedback reports for each event and animations
Provide new and ongoing product and sales training to team, including new programs, suggestive selling techniques, and client registration programs
Recruit high caliber team members, ensuring their retention through the effective management of their induction and performance
Ensure that all Beauty Consultants and Specialists are provided with product knowledge to enhance and ensure cross-selling across categories.
Identify individual and team training needs. Create and implement regular training, monitor and record all training hours.
Manage team to achieve sales goals by conducting monthly productivity evaluations
Staff the Boutique to consistently deliver the desired brand experience whilst keeping within agreed budgets
Manage stock to minimize loss and maximize availability, effectively manage stock both back and front of house in terms of quantities and merchandising guidelines
Report on store performance as and when required by the brand
Ensure operational compliance across the Boutique and team ensuring that all aspects of company procedures are adhered to including cash, stock, IT and security
Profit and Loss responsibility for the store, with particular attention given to controllable expenses, sales plan and operating profit.
2 to 5 years of experience managing a beauty store as Manager or Assistant Manager in a Luxury store (mandatory)
Excellent interpersonal skills and communication skills
Creative and innovative thinking with strong initiative
Strong sales skills and ability to motivate a team
Business Acumen : Knows how businesses work; knows the competition; is aware of how strategies and tactics work in the marketplace.
Fluent in English. Arabic is a plus
Adaptable and diligent : high priority on accuracy and adherence to timeframes
Dependable and autonomous
Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; maintains effective relationships and gains their trust
Proficient user of the MS Office package
Start Date : 01 November 2018