Inside Sales & Support Engineer
Trojan Technologies
Dubai, AE, Middle East/Africa (MEA), EMEA
منذ 3 يوم

Description

PURPOSE OF POSITION : This position will be responsible for proactively managing transactional accounts to drive market penetration and accelerated sales growth.

The Inside Sales & Support Engineer will need to quickly build customer rapport and establish trust and credibility through a consultative selling style, thereby help the sales team in building a funnel of opportunities to close.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

  • Direct involvement in selected region of large quotations / bid process, to include pricing approvals, development, fulfillment and follow-
  • up with customer and / or Distributor

  • Create new Distributor Agreements and / or Customer Agreements
  • Assists with requests on pricing, shipping, product availability, terms and conditions, and stock information.
  • Assist distributors / customers in determining product needs and selection process.
  • Complete specialized campaigns / mailings to distributors or customers.
  • Ability to act as a liaison with Technical Support, Service, and other departments / on distributor and market originated technical inquiries, to solve major issues.
  • Handle customer complaints and problems.
  • Utilize funnel management practices to progress opportunities to close
  • Populate and maintain the highest standards of data integrity in Salesforce.com
  • Develop customer quotations as required.
  • Collaborate with other sales engineers to continue to improve inside sales prospecting processes
  • Engage in department key performance indicators (KPIs) through visual management, and countermeasures where appropriate
  • Contribute to creative promotional programs and follow up on TM / DM leads til closure
  • Requirements

  • Bachelor’s degree in Engineering is required (Water, Process, Chemical or Environmental Sciences)
  • Up to 3 years of experience in customer service and / or sales experiences.
  • Ability to learn and answer technical questions relating to the product.
  • Knowledge of the operation of plants and or laboratories, water testing requirements and procedures, and water control regulations that apply to plants is helpful.
  • Strong organizational and time management skills.
  • Strong working knowledge or willingness to learn SFDC
  • Languages : English and French proficiency a must. Knowledge of Arabic languages is advantageous
  • Qualifications Charts the Course

  • Ability to identify and utilize resources and display strong ownership skills
  • Ability to accomplish multiple goals and projects delivering expected results.
  • Ability to quickly assess new situations, prioritize critical tasks, and develop objectives towards resolution.
  • Leads through DBS

  • Proactively makes recommendations for future improvements
  • Apply funnel management
  • Builds, People, teams &

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