FRONT OFFICE INTERN
FRONT OFFICE INTERN Hilton Hotels.
Dubai
منذ 3 يوم
source : Wisdom Jobs

A Front Office Intern assists in daily Front Office operations and works with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector What will I be doing As Front Office Intern you will assist in daily Front Office operations and work with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector A Front Office Intern is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards Ensure accurate and efficient running of reception including check in out procedures Respond to Guest queries in a timely and efficient manner Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and or other departments Demonstrate a high level of customer service at all times Understand thoroughly all hotel room categories room rates packages promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-

selling techniques to promote hotel services and facilities Understand correct procedures regarding the acceptance of foreign currencies credit cards and cash in accordance with the hotel credit policy Answer switchboard calls as required Ensure all Guest deliveries and messages are received effectively and efficiently Act in accordance with fire health and safety regulations and follow the correct procedures when required Act in accordance with policies and procedures when working with front of house equipment and property management systems Attend appropriate training courses when required Follow and adhere to company brand standards Assist other departments wherever necessary and maintain good working relationships with Team Members Work with your Manager to identify a specific project to complete during your internship placement

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