About usAfter fully divesting our sugar business over 10 years ago, our product portfolio has changed significantly. From fibres and proteins to sweeteners and texturants, we create the products of the future.
By identifying customer needs and market trends we pioneer and innovate ingredients that people want and need.This is a place for engaged, passionate people and those that get excited by the possibilities of food innovation.
From creating enhanced ingredients that improve our customer’s products to inventing new solutions, our teams work at the cutting edge of innovation every day.
We are recruiting a Customer Service Agent based in DubaiAbout our roleReporting to the TMEA (Turkey, Middle East, Africa) Supply Chain Manager, the Customer Service Agent takes order from customers in the Maghreb region and liaises with logistics and planning teams from the plants where the products is sourced from : Europe, North America, Asia.
The CSA is responsible for the process from orders receipt till the order is fully and on time delivered at the customer, i.
e : Follow up allocationsProcess customers complaints / claims according to T&L procedures, cooperate with different departments of the company to manage customers' complaintsFollow up a billing tracker and a dispute report and take necessary actions to solve open issuesComplete / update regularly customer specific list with all details neededShare all relevant technical, quality, transport etc.
documents / certificates Keep active and permanent contact with customers - on phone, in writtenAct as a GEA Champion if assigned to a GEA customerImprove and develop daily operations / strategies / proceduresFacilitate / participate or take a lead in problem solving initiatives or escalate them to appropriate stakeholders or channelsAnalyse and manage complex information Make necessary decisions with confidencePrepare and present various reports and take part at meetings and conf calls upon the requestBe the gatekeeper for TMEA allocation order process (based on Regional Sales Director instructions)Assist management in ensuring performance goals are metMeet customers and extend courtesy, strengthen relationships when the possibility of meeting them in person in trade shows, or in their premises with the collaboration with Sales and TechnicalAbout youTo be successful in the role you’ll need to have : A general educational diploma or High School diplomaMinimum bachelor's degree in communications, business, or customer service A proven experience in customer service supply chainExperience of planning and supply chain techniques and transportMinimum required : 3-5 yearsFluent in French, Arabic and EnglishGood knowledge of the SAP systemProficiency with Microsoft Office, Windows Excellent communication skills are essential.
Knowledge of the supply chain, customer relationshipProblem solving to ensure best customer serviceTeam-player, proactive with strong sense of accountabilityConscientiousness and commitment to the work performedHigh interpersonal skills to facilitate establishing contacts and maintaining relationships with clients#LI-HM1Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.