AboutJumeirah and the Hotel :
AtJumeirah, we are committed to encouraging and developing our colleagues inworld class environments. We value diversity and equal opportunity, employingover 14,000 colleagues from over 100 different countries including locations inAsia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and theMiddle East.
BurjAl Arab Jumeirah ,the world’s tallest all-suite hotel sets new standards in luxury and service.Designed to resemble the billowing sail of an Arabian dhow, the hotel soars toa height of 321 metres, dominating the Dubai coastline.
Regarded as one of theworld’s true architectural landmarks, Burj Al Arab epitomises outstandingpersonalised service and is dedicated to surpassing guest expectations byproviding the ultimate Arabian hospitality experience.
About theJob :
Anopportunity has arisen for a Guest Services Executive to join Spa department inBurj Al Arab. The main duties and responsibilities of this role :
Your mainduties will include :
To ensure that opening / day / closing checklists are followed at all times
To process a booking for the guest by using Baron Booking System, Fidelio or Membership Database in order to have detailed information in the guest’s header
To schedule treatments, packages or facilities use reservations for guests with accuracy and consistency
To control entrance to the spa by recognizing Resident Guests / Members or colleagues by keeping the same area free of traffic
To sell Gift Vouchers / Class Tokens or Personal Training Sessions in a efficient and effective manner
To deal with billing transactions through Fidelio, room charge and city ledger
To operate copy / fax / scanner machine when necessary
To be responsible for layout and presentation of the reception area
To participate in any scheduled training programs
To print out all necessary reports for Spa Manager for morning Excom Briefing on a daily basis
To handle guests complaints (directly or over the phone) using proper etiquette and professionalism
To compile and submit evening reports ( Daily Revenue Reports, Statistics and Guest Comments Cards) to the reservation department on a daily basis
To provide guests with detailed information about Spa & Health Club by having thorough knowledge of services and facilities we offer
To handle guests messages and communications needs accurately
To maintain a high level of customer service to the clientele
The idealcandidate for this position will have the following experience andqualifications :
You must have at least 1 year working experience in the Spa environment andhandled large scale Spa operations.
Knowledge of Microsoft Office Applications
Good command of both spoken and written English
Additional language is an added value
Thisposition offers a highly competitive salary and package which includes : sharedaccommodation / live out allowance, free transport to and from your place ofwork, uniform, laundry services, meals during working hours, flight allowanceevery 2 years, medical coverage, life and accident insurance, retail andleisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotelrates.