Professional Services Consultant - Dubai

Innovative Systems

Dubai, United Arab Emirates

منذ 2 ساعات

Innovative Systems / FinScan® ,a leading global provider of compliance, data quality and data matching technologies is seeking an experienced Professional Services Consultant to provide technical consultancy including pre-sales support and application implementation for our enterprise clients within the Middle East and other areas of the world.

At Innovative, you will be an integral part of an organization whose mission is to provide the highest quality data solutions and services to enterprises around the world and to reduce the risks associated with money laundering and terrorist financing.

The ideal candidate will have

2 to 3 years technical support and client consultancy experience with software data quality, master data management, or risk and compliance solutions.

Strong analytic, communication and problem-solving skills, experience with Windows Server technologies, SQL, and C, Java, or .NET are a must.

What you will be doing

You will blend technical expertise with strong analytic and interpersonal skills to provide pre-sales support, product delivery, configuration, implementation and post-implementation support of Innovative’ s business critical software data quality and risk and compliance solutions and services to clients in Dubai, Abu Dhabi, and other areas of the Middle East.

You may be asked to travel to and support other parts of the world on occasion and providing it is considered safe in regard to COVID-19.

You will serve as advisor to clients for software deployment and integrations.

You will receive training and mentoring by some of the best and brightest in the industry while you work collaboratively to solve problems and build relationships with teammates from other Innovative sites as you :

Develop deep understanding of Innovative’s products in order to understand client needs and issues

Participate in all phases of the software delivery cycle (pre-sales, planning, installation, configuration, testing, documentation, training, and support)

Effectively demonstrate Innovative's products during the sales cycle to drive client understanding of the products’ effectiveness in their environment

Assist sales and account management with product justification and during pre-sales phase.

Perform customization analysis and develop recommendations to meet clients’ product customization needs

Effectively manage and communicate project timelines to internal and external customers

Effectively manage client expectations and proactively communicate any issues / concerns to leadership

Respond to client inquiries in a timely and professional manner in support of Innovatives superior customer experience model

Install Innovative’ s software products on site or remotely

Use batch processes to integrate Innovative products into client processes

Use software application programming to integrate Innovative products into client systems as needed

Perform testing and ensure conformance to Innovative quality standards

Participate in special projects including proof-of-concepts as needed

Other responsibilities as needed

The skills and experience you need includes

2 to 3 years prior client support or technical consultancy experience with software data management, data quality, master data management, and / or risk / compliance solutions

Solid SQL experience including working with SQL databases and SQL scripting language is a must

Experience with C, Java, .Net, or other related languages or technologies; Windows Server technologies

Honors undergraduate or higher level degree in computer or software engineering, computer or information science, mathematics or related degree or experience

Experience with scripting, batch processing, data file manipulation, or Web services

Knowledge of data management concepts, data analytics, data quality, data integration, business intelligence, CRM, Report Writer, or similar technologies

Strong analytic and problem solving skills

Excellent skills in interpreting and presenting technical concepts to technical and non-technical people

Highly motivated self-starter with strong commitment to follow-through

Proven ability to establish and meet goals, deadlines, and priorities

Strong interpersonal skills and excellent written and verbal communication skills

Proven, effective team player / collaborator

Experienced and knowledgeable with the cultural nuances and languages on the Middle East

Multilingual skills required in Arabic and English (French a plus)

Ability and willingness to travel 15% throughout the Middle East, the United States, and other locations (once it is considered safe to travel in regard to COVID-19)

It’s a plus if you have

Prior client-facing technical consultancy experience with software data management, data quality, master data management, and / or risk / compliance solutions

Knowledge or experience in the risk / compliance domain, Anti Money Laundering regulations, solutions or software

Prior experience in banking or financial services

Experience with SWIFT, SEPA and UK payment schemes

ACAMS certification

About Us

Innovative System is one of the world’s most trusted providers of best-of-breed data quality and compliance solutions. We have a long-standing reputation for creating solutions that are fast, accurate,

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