Innovative Systems / FinScan® ,a leading global provider of compliance, data quality and data matching technologies is seeking an experienced Professional Services Consultant to provide technical consultancy including pre-sales support and application implementation for our enterprise clients within the Middle East and other areas of the world.
At Innovative, you will be an integral part of an organization whose mission is to provide the highest quality data solutions and services to enterprises around the world and to reduce the risks associated with money laundering and terrorist financing.
The ideal candidate will have
2 to 3 years technical support and client consultancy experience with software data quality, master data management, or risk and compliance solutions.
Strong analytic, communication and problem-solving skills, experience with Windows Server technologies, SQL, and C, Java, or .NET are a must.
What you will be doing
You will blend technical expertise with strong analytic and interpersonal skills to provide pre-sales support, product delivery, configuration, implementation and post-implementation support of Innovative’ s business critical software data quality and risk and compliance solutions and services to clients in Dubai, Abu Dhabi, and other areas of the Middle East.
You may be asked to travel to and support other parts of the world on occasion and providing it is considered safe in regard to COVID-19.
You will serve as advisor to clients for software deployment and integrations.
You will receive training and mentoring by some of the best and brightest in the industry while you work collaboratively to solve problems and build relationships with teammates from other Innovative sites as you :
Develop deep understanding of Innovative’s products in order to understand client needs and issues
Participate in all phases of the software delivery cycle (pre-sales, planning, installation, configuration, testing, documentation, training, and support)
Effectively demonstrate Innovative's products during the sales cycle to drive client understanding of the products’ effectiveness in their environment
Assist sales and account management with product justification and during pre-sales phase.
Perform customization analysis and develop recommendations to meet clients’ product customization needs
Effectively manage and communicate project timelines to internal and external customers
Effectively manage client expectations and proactively communicate any issues / concerns to leadership
Respond to client inquiries in a timely and professional manner in support of Innovatives superior customer experience model
Install Innovative’ s software products on site or remotely
Use batch processes to integrate Innovative products into client processes
Use software application programming to integrate Innovative products into client systems as needed
Perform testing and ensure conformance to Innovative quality standards
Participate in special projects including proof-of-concepts as needed
Other responsibilities as needed
The skills and experience you need includes
2 to 3 years prior client support or technical consultancy experience with software data management, data quality, master data management, and / or risk / compliance solutions
Solid SQL experience including working with SQL databases and SQL scripting language is a must
Experience with C, Java, .Net, or other related languages or technologies; Windows Server technologies
Honors undergraduate or higher level degree in computer or software engineering, computer or information science, mathematics or related degree or experience
Experience with scripting, batch processing, data file manipulation, or Web services
Knowledge of data management concepts, data analytics, data quality, data integration, business intelligence, CRM, Report Writer, or similar technologies
Strong analytic and problem solving skills
Excellent skills in interpreting and presenting technical concepts to technical and non-technical people
Highly motivated self-starter with strong commitment to follow-through
Proven ability to establish and meet goals, deadlines, and priorities
Strong interpersonal skills and excellent written and verbal communication skills
Proven, effective team player / collaborator
Experienced and knowledgeable with the cultural nuances and languages on the Middle East
Multilingual skills required in Arabic and English (French a plus)
Ability and willingness to travel 15% throughout the Middle East, the United States, and other locations (once it is considered safe to travel in regard to COVID-19)
It’s a plus if you have
Prior client-facing technical consultancy experience with software data management, data quality, master data management, and / or risk / compliance solutions
Knowledge or experience in the risk / compliance domain, Anti Money Laundering regulations, solutions or software
Prior experience in banking or financial services
Experience with SWIFT, SEPA and UK payment schemes
Innovative System is one of the world’s most trusted providers of best-of-breed data quality and compliance solutions. We have a long-standing reputation for creating solutions that are fast, accurate,