Technical Support Manager TCP/RCP
Siemens AG
Abu Dhabi, Abu Dhaby, United Arab Emirates
منذ 7 يوم

Technical Support Manager

Siemens Power Generation Service

  • You will be technically responsible for the support of the TCP / RCP Products in the Middle East. Will provide techncial support, guidance, training & leadership for Field Service Personnel directly employed in Siemens LLC Dubai, and for Field Service Engineers in other Regional Companies in RME.
  • Provides very complex technical product support to external customer base and internal Field Service personnel remotely via telephone, e-
  • mail and documents issues and resolutions accordingly.

  • Displays a high level of critical thinking in bringing a successful resolution to high impact, complex problems. Independantly applies advanced skills to resolve complex problems not covered by existing practices or procedures
  • Guides on-site Field Service Personnel to troubleshoot complex technical issues and takes lead responsibility in the resolution of very complex site issues
  • Develops technical programs and recommendations to increase the reliability and uptime of Customer equipment with the goal of increasing Customer satisfaction.
  • Reviews site visit reports and STA-RMS to facilitate technical recommendations to external Customers via the Customer Support Manager.

  • Provides Application Engineering Support to Customer Support Managers to define interpreted parts listings and site programs for Spares, Overhauls, M&U and LTP Product Lines.
  • Technically supports Customer Support Managers in the introduction of new products / product revisions into the Market (M&U's, SB's, PIB's).
  • Requirements

  • Typically 8-10 years of successful experience in related field
  • Successful demonstration of key responsibilities and knowledge as presented above
  • Experience within the Oil and Gas Market"
  • Experience of collaboration with Product Competence Centres
  • Experience of collaboration with between intra-organisational contacts and external contacts
  • Ability to provide guidance, support and training to Field Service personnel. Acts as a role model and mentor
  • Collaboration with international teams
  • Experience of different cultural values
  • Seasoned travellor
  • Job ID : 74797

    Organisation : Power Generation Services

    Experience Level : Experienced Professional

    Job Type : Full-time

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