Covid-19 update : Thank you for your interest in Sutherland. During these unprecedented times, Sutherland is committed to ensuring a healthy working environment for our people, their families, and the communities in which we operate.
Where possible, we are enabling our people to work from home. When it is necessary for our people to work from a physical location, we have implemented enhanced health and safety protocols in all of our office locations.
Our job listings will indicate if positions are full-time work from home, temporary work from home to start with an eventual return on-site, or full-time on-site.
We have introduced a fully virtual interview and onboarding experience for the majority of our positions, which will also be outlined for you during the application process.
We are still actively hiring in all of our locations, so we encourage you to apply for positions of interest or join our Talent Community if none of our current openings match your skills, location, or interests so that a recruiter may contact you if there is a match.
Thank you for your continued interest!
Drive meaningful connections at Sutherland
Work on interesting projects wherever you are, at home or in one of our offices around the world.
At Sutherland, you will work with great people on interesting projects with some of the world's biggest brands. Here, you'll develop new skills and experiences while tackling challenges in a supportive environment.
Here, you'll keep your passions and interests alive because we believe your unique perspective adds value to your work.
Job Description :
Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals.
If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Customer Service Consultants in this role get to :
Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance.
Up-selling customers to new products or services may be encouraged.
Our most successful candidates will have :
High school diploma or GED
Demonstrated ability to perform at a high level, to support our high volume of inbound calls
Excellent verbal and written communication skills; proficient reading skills required
Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
Prior customer service experience preferred
Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly.
Sutherland is an equal opportunity employer. It is our policy to engage in personnel decisions, including those related to recruitment and hiring, and to administer our personnel policies without regard to race, color, religion, creed, age, gender or sex (including pregnancy), national origin or ancestry, disability, veteran's status, genetic information, or any other legally protected characteristic.
There is no place for disrespect for cultural differences or insensitive stereotypes. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
There have recently been several recruitment frauds operating in different parts of the world where individuals are contacting job seekers claiming to represent Sutherland.
These fraudulent activities can include but are not limited to : job postings offering roles, interview invitations, or asking for payments to cover a range of expenses and administration costs.
When applying for roles with Sutherland, you will be contacted in one of the following ways :
A direct phone call from a member of the Sutherland Talent Acquisition team or Human Resources
Correspondence through our Careers site - sutherlandglobal.com / careers with a sutherlandglobal.com e-mail address
E-mail directly from a Talent Acquisition or Human Resources team member with a sutherlandglobal.com e-mail address or communication through LinkedIn or Indeed
Applications are only accepted through our applicant tracking system. Our recruitment team will not ask for you to provide personal identifying information such as a social security number, birth certificate, financial institution, driver's license number, or passport information over the phone or via e-mail.
If you are a victim of identity theft, contact your local police department. Sutherland will never ask for you to provide any kind of payments or deposit in order to apply, interview, hire, or onboard to our company.