Transformation Leader
Omnicell, Inc
Dubai, United Arab Emirates
منذ 1 يوم

Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so they can achieve the vision of the Autonomous Pharmacy.

Thousands of hospitals, pharmacies, skilled nursing facilities and care homes trust Omnicell to provide continuous innovation.

They need us to deliver solutions to meet the ever-evolving challenges of the healthcare landscape. We encourage creative problem solving and outside-the-box thinking that only a diverse, well-rounded workforce can bring.

Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients one where medication errors are a thing of the past.

You’ll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment.

Join our growing company and help shape the future at Omnicell!

Transformation Leader

The role will work in partnership with the VP of Professional Services to develop a vision of our Professional services.

He / She is responsible for ensuring a high quality of delivery and service for our customers, following industry standards, through a laser focus on data driven decision making and improvement of internal processes.

He / She is a member of the International Professional services leadership team and the extended International Senior Leadership team and intervenes with wide ranging areas of focus to support and enable the operational teams, drive structure, optimize resource allocation resulting in a high quality of project and service delivery.

He / she works horizontally across the service towers and regions to align and optimize processes and define a common set of KPIs to ensure business growth.

This person is a senior member of the Customer Success staff

Key Responsibilities & essential functions

  • Develop the change management process to achieve engagement and change mindset
  • Drive adherence to ITIL and project management methodologies
  • Mentor Professional Services team members, and provide training in Lean and Six Sigma concepts.
  • Define and document efficient delivery and service processes across all the POE units.
  • Establishing a set of internal and external KPIs to adequately measure the health of the business.
  • Ensure availability and relevance of metrics and KPIs for the operational team to drive performance.
  • Identify little X metrics and lead process improvement projects with a direct impact on big Y.
  • Manage major projects to drive improvement in process metrics, targeted financial benefits, and achieve company goals, including Workshops, data collection,
  • Work closely with finance to understand cost and revenue profile and identify improvement areas
  • Examine profitability trends over product / process life cycle and lead projects to improve it
  • Communicate the potential and progress of transformation programme
  • Identify with Product Management and Engineering to drive features and functionality that enable digitalization of customer experience and service operations.
  • Establish a data driven culture across the services teams and regions
  • Collaborate to build next generation digital service offers enabling higher customer loyalty and bigger service revenues
  • Qualifications / Requirements :

  • Experience / Certified in lean / six sigma (black belt) process improvement methodologies
  • Experience / Certified in ITIL / PMI
  • Experience in leading cross-functional teams
  • Strong project management skills / up tot data certifications would be a plus
  • Executive level presentation skills
  • Ability to work independently and prioritize multiple priorities to meet scheduled completion dates and short turnaround expectations.
  • Demonstrated ability to effectively communicate in a matrix environment.
  • Ability to work with and influence team members to achieve mutual goals
  • Strong to champion in change management (organization, processes and mindsets)
  • Previous experience in the Healthcare Industry
  • Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

    All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

    Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

    However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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