Workforce Manager
منذ 2 يوم
source : MNC Jobs Gulf

Job Description

Workforce Manager Job Opening. Currently we are looking for Workforce Manager for our company. location Dubai. Interested Candidates Can submit their Application, Once you submit Your Resume / CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview.

Job Duties and Responsibilities :

o Analyze the day-to-day scheduling based on requirements to determine workforce needed to meet fluctuating volumes and staffing demands across four sites.

o Management of internal staffing files to report historical performance data, future requirements, and trended metrics that impact projected staff

o Identifying areas of opportunity and implementing innovative scheduling solutions to maximize efficiency

o Implement and perform audits to ensure accuracy in all processes and deliverables

o Provides, creates, and implements reporting as needed

o Performs other related duties and assignments as required and as assigned by supervisor or manager

o Participate in and lead meetings with internal and external stakeholders as required to manage staffing plans and performance.

Job Requirements and Qualifications :

o Minimum 2 years call center experience and 3 years plus WFM experience

o Excellent analytical, numerical, and problem solving skills

o Excellent verbal and written communication skills and the ability to effectively present information across all levels of the organization

o Organisational skills and the ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail in a challenging, shifting-priority environment

o Proficient in MS Office or G-Suite and WFM software utilized by assigned projects.

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