Workforce Manager Job Opening. Currently we are looking for Workforce Manager for our company. location Dubai. Interested Candidates Can submit their Application, Once you submit Your Resume / CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview.
Job Duties and Responsibilities :
o Analyze the day-to-day scheduling based on requirements to determine workforce needed to meet fluctuating volumes and staffing demands across four sites.
o Management of internal staffing files to report historical performance data, future requirements, and trended metrics that impact projected staff
o Identifying areas of opportunity and implementing innovative scheduling solutions to maximize efficiency
o Implement and perform audits to ensure accuracy in all processes and deliverables
o Provides, creates, and implements reporting as needed
o Performs other related duties and assignments as required and as assigned by supervisor or manager
o Participate in and lead meetings with internal and external stakeholders as required to manage staffing plans and performance.
Job Requirements and Qualifications :
o Minimum 2 years call center experience and 3 years plus WFM experience
o Excellent analytical, numerical, and problem solving skills
o Excellent verbal and written communication skills and the ability to effectively present information across all levels of the organization
o Organisational skills and the ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail in a challenging, shifting-priority environment
o Proficient in MS Office or G-Suite and WFM software utilized by assigned projects.