Job Role : IT Support Engineer - L2& L3 (Freelance)
ONLY FOR CANDIDATESWHO HAVE THEIR OWN FREELANCE VISA (Dependent / Freelance / Employment with NOC)
SALARY : AED 4500 PM
Roles and Responsibilities :
Resolve incidents and problems associated withEUC equipment and software, and provide break / fix support, advice,and assistance to Users (Stores & Warehouse).
Provide onsite support or dispatch of support specialistsas necessary to provide Users with operational and technicalsupport and to meet agreed service levels
Provide service request and incident status to endusers.
Install equipment and software,including new equipment and software or upgrades. All installationsand configurations will be performed according to standards andchange management procedures.
Coordinate,plan, and schedule IMACs with affected IT functions within theservices provided by Supplier
Receive IMACrelated service requests from Users and / or Service Desk andvalidate the IMAC request for and proper authorization.
Communicate with correctness Users if there is any issuewith an IMAC related service request.
Coordinate and communicate with designated Landmarkpersonnel or other third parties, concerning scheduling andrequirements so as to minimize the business impact onUsers.
Coordinate the scheduling anddispatching of appropriate technicians, including third-partyvendors.
Connect equipment to networkfacilities (for example, LAN and / or WAN connectivity).
Support for IM, Voice, Video, Collaboration services(O365)
Providing first level and break fixsupport for Back Office Server, Network, WiFi, PoS, ThermalPrinters, Laser Printers / MFPs, Pathfinders, PDTs, iPADs / iPODsand PC connected to digital screens, Barcode Printer / Wirelessprinter / scanner / MFP / Portable / Laser Printer / Sewoo Printer / pathfinder printer / Hardware / Drivers ,Warehouse telephone / PABX / ADSL / telephone / verifone / ISP coordination
Intranet and Remote Access Service
Anti-Virus Management Installation Configuration Service& Troubleshooting
Device encryption,File services, Print services
IMACD andBreak / Fix
Retirement of all IT equipment?sthat belongs to the store
configuration of BOServer, POS, Router, Switch, Wi-Fi Access Point, PDT / Pathfinder, LJPrinter / / MFP, Thermal Printers, Footfall Configuration, Bio-MetricAttendance, Single-Swipe configuration on POS, Telephone PABX andPhone Extension.