Service Manager
DSA Management Consultancy
UAE
منذ 16 يوم
source : Waytogulf

A reputed firm invited the applications for the post of Service manager

Industry Type : Office Automation / Equipment / Stationery

Functional Area : Installation / Maintenance / Repair

Job Description :

  • Direct, manage and control all activities related to the service department and ensure the continuous development of service process, analysis, competencies and activities;
  • Prepare and submit the annual service plan and monitor and submit a monthly & quarterly business and financial status and performance reports summary for Top Management;
  • Ensure strict management of all aspects of service activities including cost, plan, budget, quality and time management .

  • Develop customer retention to achieve and exceed customer service expectation using the approved SOP’s;Recruit, manage, train and support the service team with reference to the agreed business plan and standards;
  • Conducts performance review with service teams in regards to the performance feedback, visit success rate, customer satisfaction and retention;
  • Manage, plan and control all technical support functions within the section and enhance the research activities to strengthen the team abilities and competencies;
  • Ensure strategic solutions oriented services in the field of, copiers, printers, audio visual, printing management etc.

    Education : Basic - Bachelor of Technology / Engineering , Bachelors in Computer Application ( Computers )

    Nationality : Any Nationality

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