Doorman
Swissôtel Berlin
Dubai, United Arab Emirates
منذ 6 يوم

What’s in it for you :

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  • What you will be doing :

  • Ensure to provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
  • Ensure guests are personally greeted by name, if known, directs / escorts guests to the reception (as per LQA standards) and assist guest in hotel activity enquiries / requests / facility inquired to make them feel expected and welcomed
  • Mans the main entrance door to welcome and bid farewell to guests, while maintaining a smooth traffic flow at lobby as well as driveway
  • Opens car doors for arriving and departing guests and escort them to the lobby
  • Maintains an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to supply information respond to guest queries
  • Establishes, promotes and maintains good public relations and enhances sales for the hotel at every opportunity.
  • Maintains awareness of guest profile through Opera PMS guest history
  • Adheres to all company and hotel rules & regulations at all times
  • Provides helpful, friendly and prompt personalized telephone service to all guests (external and internal)
  • Maintains an up to date knowledge of all Front Office equipment and how to use these
  • Actively elicits guest feedback and preferences, regarding hotel services and ensures action is initiated on the same to maximize guest satisfaction
  • Forwards all guest complaints or problems to the guest service manager
  • Reports daily activities in communication logbook and attends daily operations briefings
  • Your experience and skills include :

  • Min. 2 years’ experience in Hotel Industry (preferably from 5* Hotel)
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Visa requirements :

    Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair & Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from place of origin.

    Our commitment to Diversity & Inclusion :

    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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