Assistant Manager
DUBAI HOLDING
United Arab Emirates (AE), Dubai, Dubai
منذ 10 يوم

Description

At Jumeirah , we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East.

Burj Al Arab is managed by Jumeirah Group, the global luxury hospitality company and a member of Dubai Holding.

Burj Al Arab is designed to resemble a billowing sail and stands at a height of 321 meters. It is one of the most Photographed structures in the world and has been consistently voted the world's most luxurious hotel, with features including in suite check-

in and check-out reception desks on every floor, round-the-clock private butlers and use of the hotel's Rolls-Royce fleet.

the hotel's 202 luxury suites range from 170 to 780 square meters with a rain shower and a Jacuzzi in each suite, as well as six restaurants and conference and banqueting Venues.

About the Role

An exciting opportunity has arisen for a talented and highly motivated Assistant Housekeeping Manager in Burj Al Arab. The main purpose of this role is to assist the Executive Housekeeper in the smooth and efficient operation of the Housekeeping Department, ensuring maximum guest satisfaction, assisting in the planning process and ensuring all housekeeping areas adhere to the required standards.

The main duties will include :

  • To be responsible for the supervision andcoordination of all the services offered by the Housekeeping department and toensure they are carried out as per the department standard
  • To study and evaluate the operation of theHousekeeping Department, and suggest improvements to the Executive Housekeeper.
  • To assign duties and responsibilities tosubordinates and assist the housekeeping colleagues in their duties.
  • To check the linen room, pantries, floristand stores to ensure smooth flow of Guest supplies, uniforms and linen.
  • To interact with individuals outside thehotel, such as supplies, contractors, and competitors.
  • To maintain records of all rota’ cleaningwork, window cleaning, carpet shampoo, drapery cleaning, mattress turning,bedspread cleaning, blanket cleaning and general suite cleaning.
  • To follow up on all out of order suites
  • To conduct inspection of corridors, serviceareas, pantries, staircases and public restrooms to ensure proper cleaning.
  • To take note of in-house VIPs and arrivingVIPs.
  • To ensure that all suites are inspectedthoroughly and complete
  • To ensure that all equipment is wellmaintained and handled correctly
  • To handle guest complains in accordancewith hotel policy, reporting all complaints to Executive Housekeeper orAssistant
  • To check the logbook and follow up onoutstanding matters
  • To assist in taking various inventories
  • To assist the Executive Housekeeper in theadministration work concerning the department and ensure affective handoversare produced.
  • Training Responsibilities :

  • To ensure department training is conductedby the certified trainers on regular basis
  • To oversee the CUE delivery by the CUEchampions each day.
  • To assist team leader while they deliverCUE training.
  • To plan monthly training schedule incoordination with Assistant Executive Housekeeper, focusing on the trainingneeds of the department.
  • To review the training plan every monthaccording to the training needs.
  • To conduct class room training and on thejob training where necessary.
  • To develop colleagues to attain their fullpotential.
  • About You :

    In order to be considered for this role, the successful candidate is likely to have Graduate calibre with a Degree or Diploma in Hotel Management.

    You must have at least 5 year experience in similar luxury and 2 years minimum in a similar role in a 5* international environment.

    You should have a high level of written and verbal Business English, other European language would be a distinct advantage.

    This is a role for a charismatic highly talented individual who thrives in a fast paced and varied environment, who can demonstrate strong leadership, and is looking for the opportunity to grow in one of the world's most famous hotels and be a part of this exciting new project.

    About the Benefits :

    This position offers a highly competitive salary and package which include : your own studio room accommodation / live out allowance, free transport to and from your place of work, uniform, laundry services, meals during working hours, annual flight allowance, medical, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

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