Guest Relations Agent
FRHI
Abu Dhabi, United Arab Emirates
منذ 5 يوم

Summary of Responsibilities :

Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following :

  • Consistently offers professional, engaging and friendly service
  • Coordinate with Front Office, Housekeeping and In Room Dining to ensure room preferences are honored so that Arrival, Stay and Departure experience is a seamless experience
  • Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, and listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet operating hours, hotel’s lay-
  • out, activities taking place and local attractions.

  • Responsible in consolidating guest interview statistics and general comments.
  • Conduct guest relations courtesy calls.
  • Meet and escort arriving guests ensuring that their needs are satisfied and that they are checked-in in a courteous and efficient manner.
  • Contact / Meet Guests during their stay and assist with any needs that arise
  • Drive and champion Le Club Accor program
  • Conduct regular inspection of rooms and liaise with housekeeping or engineering on deviation from standard set-ups
  • Review all Group Resumes, VIP reports, daily business reports
  • Perform registration process by obtaining data from guest and by observing the established guidelines
  • Resolve guest complaints
  • Implement repeat guests and other related programs as well as updating guest profile with pertinent information and general comments.
  • Review all Le Club Accor members and VIP guest incidents and ensure proper follow up is completed with the relevant departments
  • Take ownership in servicing our Le Club Accor members
  • Qualifications :

  • Previous experience is an asset
  • Passion for guest service
  • Excellent written and verbal communication, interpersonal and leadership skills
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure
  • Degree or Diploma in Hospitality Management is an asset
  • Fluency in English, secondary language preferred
  • Minimum of 1 year previous Hotel experience is an asset or in same role would be preferable.
  • Must have the ability to handle a multitude of tasks and Guest requests
  • Knowledge of Property Management System an asset
  • Ability to work independently and prioritize responsibilities
  • Experience with a Hotel loyalty program an asset
  • Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
  • Physical Aspects of Position (include but are not limited to) :

  • Constant standing and walking throughout shift
  • Visa Requirements :

    Please note that you must be eligible to live and work in Abu Dhabi. Fairmont Bab Al Bahr will cover visa costs and flights for selected candidates from place of origin.

    Living and working in Abu Dhabi : Abu Dhabi, the capital, is the largest of the 7 Emirates which make up the United Arab Emirates, one of the world fastest growing tourist destinations.

    When you choose to live and work in Abu Dhabi, you will find that we offer competitive salaries, service charge, quality medical benefits, meals and furnished accommodation.

    There are currently no income taxes in the United Arab Emirates. Abu Dhabi’s heritage is rooted in Islamic traditions and living here will prove to be a unique life experience.

    For more information about living in Abu Dhabi, we suggest you visit the following website :

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