Customer Service Unit Manager Mall of Emirates Branch RBWM UAE
HSBC Bank Middle East Ltd.
Dubai
منذ 5 يوم
source : Wisdom Jobs

Role Purpose To develop and manage relations with CSUs RBWM customers This includes the reactive cross- selling of profitable banking products and the provision of higher value Investment and Insurance products to existing and new clients In simple terms to earn 100 of every credit worthy clients business wherever possible Also to ensure that Service levels are maintained at all given points Job Responsibility Lead and motivate a sales and service team to achieve and exceed product targets Observation of Internal Controls Compliance Policy FIM requirements Coach staff and identify training needs Resource management and coordination Focus on High net worth propositions such as Premier Status and Insurance Resolve problem situations Ensure professional standards are met and maintained and incentive payments are correct Create a sales and Service culture within the In stores Maintain records Ensure compliance with internal and external regulations Ensuring CMS are closed within the given SLA Ensuring operational issues in the CSU are looked into and ensuring documentation are followed as per Audit guidelines Ensuring discrepancies are reduced to less than 5 of overall documents Major Challenges To improve staff motivation levels and helping them handle their frustrations better To lead a sales and service team comprised of members motivated by a wide array of motivators thereby effectively manage and enhance the overall sales teams productivity Ensuring that the targets are achieved with the constraints of inherent delays in the recruitment process Bringing about a culture change across the team and establishing a can-

do attitude Managing staff burn-out and being prepared for employee turnover And effectively managing low performers Profile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : HSBC Bank Middle East Ltd

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