Start Your Journey With Us JW Marriottis part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment.
Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
To protect and safeguard Hotels assets, associates, guest and visitorswhile on the premises of the Hotel.
SCOPE / BUSINESS CONTEXT
A Full Time position based at JW Marriott MarquisDubai.
Number of Direct Reports Vary as per shift
Titles of Direct Reports LP Officer
1 to 2 years’ experience inposition of similar capacity
Skills and Knowledge
Quick and eager learner
Education or Certification
High School orequivalent similarity experience required
Dubai Security Guard / Officer Certificate (SIRA)
Thefollowing are specific responsibilities and contributions critical to thesuccessful performance of the position :
Patrol all areas of the property; assistguests with room access
Monitor ClosedCircuit Televisions, perimeter alarm system, duress alarms, and fire life safetysystem.
Lock propertyentrances when required.
Conduct dailyphysical hazard inspections.
Respond toaccidents, contact EMS or administer first aid / CPR as required.
Assistguests / employees during emergency situations.
Notifyappropriate individuals in the event of accidents, attacks, or other incidents.
Defuse guest / employee disturbances.
Call for outside assistance ifnecessary.
Complete incident reports to documentall Security / Loss Prevention related incidents.
Handle all interruptions andcomplaints.
Resolve safety hazard situations.
Escort any unwelcome persons from theproperty without interrupting the orderly flow of property operation.
Report to scenes of vehicle accidents / thefts.
Call for assistance using proper coderesponses.
Complete a Loss Prevention shift summary / dailyactivity report.
Maintain confidentiality of all Security / LossPrevention and property reports / documents; release information only toauthorized individuals.
Conduct investigations and gather evidence.
Conduct interviews with relevantparties.
OTHER Policies and Procedures
Followcompany, hotel and department policies and procedures.
Follows Marriott International Hotels LimitedRegional Office policies and procedures
Protectthe privacy and security of guests and coworkers.
Maintainconfidentiality of proprietary materials and information.
Ensureuniform, nametags, and personal appearance are clean, hygienic, professionaland in compliance with company policies and procedures.
Protectcompany tools, equipment, machines, or other assets in accordance with companypolicies and procedures.
Performother reasonable job duties as requested by Supervisors and Management.
Workinghours as required to do your job but normally not less than 48 hours per week.
Activelylisten and respond positively to guest questions, concerns, and requests usingbrand or property specific process (e.
g., LEARN, JW Symphony of Service) toresolve issues, delight, and build trust.
Assistother employees to ensure proper coverage and prompt guest service.
Anticipateguests' service needs, including asking questions of guests to betterunderstand their needs and watching / listening to guest preferences and actingon them whenever possible.
Addressguests' service needs in a professional, positive, and timely manner.
Engageguests in conversation regarding their stay, property services, and areaattractions / offerings.
Thankguests with genuine appreciation and provide a fond farewell.
Welcomeand acknowledge each and every guest with a smile, eye contact, and a friendlyverbal greeting, using the guest's name when possible.
Supplyguests / residents with directions and information regarding property amenities,services, and hours of operation, and local areas of interest and activities.
Answertelephones using appropriate etiquette including answering the phone within 3rings, answering with a smile in one's voice, using the callers' name,transferring calls to appropriate person / department, requesting permissionbefore placing the caller on hold, taking and relaying messages, and allowingthe caller to end the call.
Speakto guests and co-workers using clear, appropriate and professional language.
Talkwith and listen to other employees to effectively exchange information.
Working with Others
Supportall co-workers and treat them with dignity and respect.
Handlesensitive issues with employees and / or guests with tact, respect, diplomacy,and confidentiality. Develop and maintain positive and productive working relationshipswith other employees and departments.
Partnerwith and assist others to promote an environment of teamwork and achieve commongoals.
Quality Assurance / Quality Improvement
Complywith quality assurance expectations and standards, e.g. GuestVoice and JWMarriott Brand Standard Audit.
Enterand locate work-related information using computers and / or point of salesystems.
Stand,sit, or walk for an extended period of time or for an entire work shift.
Readand visually verify information in a variety of formats (e.g., small print).
Move,lift, carry, push, pull, and place objects weighing less than or equal to 10pounds without assistance.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.