Key Responsibilities : General Management :
General Management :
Establishes safety as a value that guides all decisions in the organization
Establishes excellence in customer service (internal / external) as a value that guides all decisions in the organization
Establishes continuous improvement as a value in the organization that guides all decisions in the organization.
Establishes and maintains Key Performance Indicators (KPI) that provides feedback on service operation process deliverables.
Develops long term relationship with all levels of personnel from senior management, engineers, contractors and field personnel to grow the business and strengthen our regional presence significantly.
HSSE and Quality :
Promotes an environment where reporting of safety and quality incidents are proactively reported as input for continuous improvement.
Ensures that operational processes are in accordance with ISO9001 including timely and thorough closure of Corrective Action Requests
Utilizes the Actuant LEAD tool box to drive continuous improvement.
Utilizes visual management including cadence boards and A3 KPI displays to continuously communicate progress and application of Plan, Do, Check, Act methodology.
Operations Management :
Builds and develops an operational infrastructure (facilities, personnel, services) to support the current and anticipated commercial needs of the region.
Obtains and analyses market demand information to assist with the development and implementation of clear business operational strategies.
Leads the Operations team, field service and service shop, to deliver results in accordance with the annual operating plan and forecasts, incl.
FSE and asset availability.
Ensures that Operational Team members have a clear understanding of the customer requirements including safety protocols, scope of work, documentation requirements and work rules.
Actively plans Operational resources (manpower and assets), aligned with the monthly and quarterly sales forecast.
Plans FSE skills, competence development / training, in line with market requirements.
Proactively communicates and justifies manpower and asset requirements to ensure utilization and customer service targets are met.
Participate in the optimization of manpower and asset utilization on MENAC level.
Prepares and submits asset request forms
Customer Service :
Supports sales to deliver professional technical quotations to our customers
Develops good working relationships with key customers through customer visits and presentations
Understands customer contracts to ensure that services and documents are delivered in an accurate and timely manner so that invoices are delivered immediately and accurately to support prompt customer payment.
Proactively communicates and works closely with the Operations Leader to resolve issues and improve business performance levels
Manages direct reports including annual PMP appraisals, setting of objectives, resolving performance issues, motivating and developing the Operations team
Provide periodical communication to the team
Ensures that direct reports receive required and available training
10 - 15 years of relevant experience with proven track record in Operations management
Middle East / North Africa / Caspian experience in relevant Oil and Gas field
Experience of directing and leading large (remote) teams
Recognized Engineering (Mechanical) Qualification.
Experience of working with Oracle or a similar ERP system
Extensive customer interaction experience
Key competencies : decision making, commercial and cost control awareness, excellent oral and written communication skills
Experience of working with Microsoft Office, especially for data management / analysis and presentations
Valid driving license
Willing to travel without restriction.
Dubai, United Arab Emirates
Full-Time / Regular
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