Operations Manager – Middle East
Actuant Corporation
Dubai, United Arab Emirates
منذ 1 يوم

Key Responsibilities : General Management :

General Management :

  • Establishes safety as a value that guides all decisions in the organization
  • Establishes excellence in customer service (internal / external) as a value that guides all decisions in the organization
  • Establishes continuous improvement as a value in the organization that guides all decisions in the organization.
  • Establishes and maintains Key Performance Indicators (KPI) that provides feedback on service operation process deliverables.
  • Develops long term relationship with all levels of personnel from senior management, engineers, contractors and field personnel to grow the business and strengthen our regional presence significantly.
  • HSSE and Quality :

  • Promotes an environment where reporting of safety and quality incidents are proactively reported as input for continuous improvement.
  • Ensures that operational processes are in accordance with ISO9001 including timely and thorough closure of Corrective Action Requests
  • Utilizes the Actuant LEAD tool box to drive continuous improvement.
  • Utilizes visual management including cadence boards and A3 KPI displays to continuously communicate progress and application of Plan, Do, Check, Act methodology.
  • Operations Management :

  • Builds and develops an operational infrastructure (facilities, personnel, services) to support the current and anticipated commercial needs of the region.
  • Obtains and analyses market demand information to assist with the development and implementation of clear business operational strategies.
  • Leads the Operations team, field service and service shop, to deliver results in accordance with the annual operating plan and forecasts, incl.
  • FSE and asset availability.

  • Ensures that Operational Team members have a clear understanding of the customer requirements including safety protocols, scope of work, documentation requirements and work rules.
  • Actively plans Operational resources (manpower and assets), aligned with the monthly and quarterly sales forecast.
  • Plans FSE skills, competence development / training, in line with market requirements.
  • Proactively communicates and justifies manpower and asset requirements to ensure utilization and customer service targets are met.
  • Participate in the optimization of manpower and asset utilization on MENAC level.

  • Prepares and submits asset request forms
  • Customer Service :

  • Supports sales to deliver professional technical quotations to our customers
  • Develops good working relationships with key customers through customer visits and presentations
  • Understands customer contracts to ensure that services and documents are delivered in an accurate and timely manner so that invoices are delivered immediately and accurately to support prompt customer payment.
  • Proactively communicates and works closely with the Operations Leader to resolve issues and improve business performance levels
  • People Management

  • Manages direct reports including annual PMP appraisals, setting of objectives, resolving performance issues, motivating and developing the Operations team
  • Provide periodical communication to the team
  • Ensures that direct reports receive required and available training
  • Required Experience

  • 10 - 15 years of relevant experience with proven track record in Operations management
  • Middle East / North Africa / Caspian experience in relevant Oil and Gas field
  • Experience of directing and leading large (remote) teams
  • Recognized Engineering (Mechanical) Qualification.
  • Experience of working with Oracle or a similar ERP system
  • Extensive customer interaction experience
  • Key competencies : decision making, commercial and cost control awareness, excellent oral and written communication skills
  • Experience of working with Microsoft Office, especially for data management / analysis and presentations
  • Valid driving license
  • Willing to travel without restriction.
  • Job Location

    Dubai, United Arab Emirates

    Full-Time / Regular

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