Head of Customer Management
Wurth Gulf FZE
Dubai United Arab Emirates
منذ 5 يوم
source : HireeJobsGulf

Key Responsibilities and Elements of the Role The responsibilities and elements of the role are enumerated but not limited to 1 Independently defining introducing and monitoring customer management measures aimed at increasing customer growth e g by winning new customers boosting customer loyalty and winning back lost customers 2 Providing new impetus for multichannel processes in close collaboration with salesrelated departments such as marketing branch management and e business e g onboarding process for new customers 3 Integrating and further developing the customer perspective in the organization customer experience management 4 Supporting the sales force with issues such as entering new customers reassigning customers planning and monitoring territories and customer segmentation 5 Ensuring continued services for vacant sales territories to prevent the loss of customers 6 Conducting projectrelated customer analyses and preparing action plans 7 Regularly updating expanding and administrating customer data 8 Preparing and implementing customer satisfaction surveys and deriving followup actions

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