About Us :
At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward.
For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient.
Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.
We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work.
We’re makers, inventors, and leaders who aren’t afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.
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At Baker Hughes, we are building a Talent Community of highly talented and motivated professionals for future job roles.
If you match the described job role and are as excited as we are to have you on-board in the future, please hit the apply button to be a part of our Talent Community.
As a member of our talent community, you will be amongst the first to get exclusive news about Baker Hughes, various cool projects we are working on, our employee success stories and new job opportunities you may be interested in.
Essential Responsibilities :
Lead and develop a team of global quality managers and professionals for the Digital Solutions P&L.
Define the business quality strategy and objectives.
Drive an integrated Customer Experience focus across Digital Solutions, leading programs to improve key stages of the customer journey impacting Customer Satisfaction & Customer Loyalty.
Drive timely and effective resolution of all customer issues.
Lead efforts to identify the root cause of non-conformance and ensure that appropriate and effective corrective and preventive actions are implemented to eliminate the issue and prevent re-occurrence.
Promote a quality culture and pass no defect mindset across all sites and functions, implement best practices and lessons learned across the global organization.
Provide quality coaching and influence leadership, peers, and employees to drive continuous improvement and customer satisfaction.
Ensure compliance with customer, industry, and regulatory standards.
Sustain, simplify and improve an ISO9001 level Quality Management System of policies, standards, SOPs, and best practices.
Keep the management staff informed of the status, adequacy, and overall effectiveness of the quality management system.
Lead Quality Operations & Management Reviews for the P&L.
Execute cost of poor quality reduction measures to drive cost reduction and improve competitive position.
Establish the culture to stop the line; lead resolution of work stoppages to support customer on time delivery.
Support and approve New Product Introduction programs to flow down quality requirements, feedback lessons learned from previous product experience, and ensure smooth transition to production.
Oversee the internal audit program and drive timely closure of findings.
Qualifications / Requirements :
Bachelor’s Degree from an accredited college or university
Minimum 10 years quality or operations experience
Minimum 5 years of people leadership experience
Willingness and ability to travel when needed (25% travel)
Desired Characteristics :
Influential, energetic and enthusiastic leader, with the drive, ambition and resilience to make things happen and deliver outstanding performance.
Proven capability to work cross-functionally
Global or multi-site leadership experience, including managing managers
Demonstrated success in growing and coaching high performance teams
Strong knowledge of ISO9001 or AS9100
Manufacturing related experience in a regulated industry
Internal audit experience
RCA leadership experience
Knowledge of common Quality tools and Continuous Improvement methods, including but not limited to RCA, CAPA, Six Sigma, Lean, 5S, SPC, DOE, and Gauge R&R.
Black Belt Certified or equivalent Quality certification
Proven track record of delivering successful projects and initiatives
Proven leadership skills; ability to effectively influence at all levels of the organization.
Experience leading and implementing change
Excellent interpersonal and communication skills
Process mindset with strong focus on implementing sustainable improvements
In depth knowledge of product fulfillment processes, product development life-cycles, design change and document change control, manufacturing / production process control methodologies.
Prior industry experience and familiarity with Measurement & Sensing products and services.
Attention to detail, excellent analytical, critical thinking, problem solving skills.
Please remember that joining the Talent Community is not an application for any specific job at Baker Hughes but to have the privilege of being considered for an opportunity that suits your profile on priority.