IT - Application Support Manager
pwc
Dubai, UAE
منذ 6 يوم
source : Drjobs.ae

IT - Application Support Manager - Dubai, UAELine of ServiceInternal Firm ServicesIndustry / SectorNotApplicableSpecialismIFS - Information Technology (IT)ManagementLevelManagerJob Description & SummaryA career inInformation Technology, within Internal Firm Services, will provideyou with the opportunity to support clients core business functionsby deploying applications that enable their people to work moreefficiently and deliver the highest levels of service to ourclients.

Our Information Technology Generalist -Client Services team focuses on managing the design andimplementation of technology infrastructure for our clients,developing and enhancing client applications, and providingtechnology tools that help create a competitive advantage forclients to drive strategic business growth.

Leading the applicationsupport team for business applications acrossthe Middle Eastregion, focusing on availability, support andaugmentation of corebusiness applications.

Lead applications supportteam in Middle EastResponsible for availability of Middle Eastapplication services, both for Front and back office servicesEnsure business application systems are developed, maintained,andsupported in order to achieve efficient and effective delivery ofservicesManage application configuration and upgrades, problemanalysis and resolution for complex application problems, engagingvendors and L3 support teams as required Manage applicationprojects providing technical and project management input asrequired Improve application functionality and performance andprovide suggestions for system and business improvements Managerelationships with vendors and outsourced suppliers for localapplications

Develop procedures anddocumentation for application support Responsible for Applicationsupport team SLAs Develop and maintain interfaces, export andimports, and ensure their smooth running where required Systemconfiguration, scripting and user admin according to applicationneeds Delivery of management reports on application and systemperformance Support creation of end user training documentation andarrange third party training Line manage and develop applicationsupport team Ensure compliance with information security policy forinscopeapplications Plan and test disaster recovery plans forinscope applications Manage incident queues and lead on problemresolution and escalation

  • Partake in MajorIncident teams as required Responsible for overarching portfolio ofapplications, release management, outages and upgrades Managetesting activities for inscope applications, and responsible forcreation of testing plans and UAT sign offs Participate instakeholder SLA reviews 3 of 2EducationBachelor'
  • s Degree inComputer Science or similarLanguage

    Fluency inEnglishArabic an advantage Specific Experience8-10 years in anApplication Support environment, 2-3 years ina leadingroleTechnical SkillsIT delivery and management tools : JIRA, AzureDev Ops,Service Now, Share point, Confluence, MS Teams, IT ServiceSupport and Management tools : Service Now orsimilarIntegration andmiddleware : Mulesoft, Databases, DWH and SQL : Oracle 11g, Redshift,Snowflake, SQL queriesCloud computing services : Azure, GCP,AWSProgramming, version control : C++, Oracle PL / SQL, VBA, StarTeam,Subversion, SourceSafe Operating systems : MS WindowsBusinessOperating Solutions : SAP, Oracle, Workday, Salesforce SoftSkills

    Excels in developing and maintainingstrong stakeholderrelationships across the business both locallyand regionallyExcellent leadership, team building and peoplemanagementskillsProactive and organised with excellent timemanagement anddecision making skillsThorough with an eye fordetail

    lPassionate about client serviceExcellentnegotiation skillsStrong work ethicEthical Conduct Education (ifblank, degree and / or field of study not specified) Degrees / Field ofStudy required : Degrees / Field of Study preferred : Certifications (ifblank, certifications not specified)

    DesiredLanguages (If blank, desired languages not specified) TravelRequirements0%Available for Work Visa Sponsorship?YesGovernmentClearance Required?

    NoJob Posting End Date Your career is just that;yours. You choose it. You live it. You make it happen

  • To get the best from it, you need the best opportunities.That’s why opportunities are at the heart of a careerwith us. Opportunities for you to grow as an individual, to buildlasting relationships and make an impact in a place where people,quality and value mean everything
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