Customer Support Specialist UAE
Dubai United Arab Emirates, Not Mentioned, United Arab Emirates
منذ 6 يوم
source : Wisdom Jobs

As a Customer Support Specialist you will be a part of the electrification products division and will be based in UAE The electrification products division manufactures low-

voltage circuit breakers switches and control products wiring accessories enclosures and cable systems to protect people installations and electronic equipment from electrical overload The division further makes KNX systems that integrate and automate a buildings electrical installations ventilation systems and security and data communication networks Tasks Your main tasks will be the following-

Order booking within hours of receipt from estimation Order acknowledgement and weekly update pertaining to the status of orders to be sent to customer as per key performance indicator KPI Ensure on time delivery to the customers Closely follow up with purchase office and warehouse to ensure the on time delivery of the materials from the suppliers Customer visits to be performed on regular basis to make rapport with the customers Planning for monthly revenue target in terms of execution of orders Closure of sales orders within two months of booking of orders service level to customers respond to all customer queries either by phone or through email Develop and maintain relationships with the customer Undertake all responsibilities with reference to procedures process Ensure all required data pertaining to the orders are incorporated in the system SAP Skillfully manage all but most challenging customer situations Requirements Ideally you will have a bachelors degree in electrical engineering business management with 3 -

5 years experience in customer support division and handling of multiple nd knowledge of SAP is a must

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