Job Description and Requirements
As a Receptionist, Interaction with students (Daily) with respect to : Meeting, Greeting and helping prospective students who come to ADU through the Reception Area and guide them as per requirement.
Meeting, Greeting and helping existing students who come to ADU through the Reception Area and seek assistance.
As an Operator, Facilitate student communication by providing ready information about the University and directing the students to appropriate departments based on their query and requirement daily Duties and Responsibilities for Academic Departments :
As a Receptionist, guiding guests, visitors and stakeholders to respective academic departments as the need be
As an Operator interaction with relevant departments during transfer of telephonic calls to the respective departments daily Duties and Responsibilities for other Departments :
As the Receptionist, guiding guests, visitors and stakeholders to respective departments as the need be
As the Operator, interaction with relevant departments during transfer of telephonic calls to the respective departments daily Duties and Responsibilities for Suppliers / Service Providers :
As the Receptionist, guiding suppliers / service providers when they visit ADU to respective departments as the need be
As the Operator, interaction with relevant departments during transfer of telephonic calls to the respective departments daily General Duties and Responsibilties : As a Receptionist :
Proactively welcome a customer the moment they step in to ADU reception area without waiting for them to approach you
You have to step forward towards them and warmly greet them and guide them towards the right direction
You need to direct them to the security so that the security can help them to deposit personal id and collect the visitor’s batch
Reception area cannot be left unattended at any time hence following roster and back-up plan is essential. As an Operator :
Responsible for managing generic queries from staff, students and the public, in general over the telephone
Answer telephone calls with the approved greeting, screen and direct calls to the relevant department / employee
Must be aware of all names and designations of all ADU Employees / HOD / etc. to serve the callers in the best possible way avoiding putting them on hold as much as possible to search names / people etc.
Take messages from callers for persons not reachable and communicate the same to them by email always using the approved template
General administrative and clerical support
Ensure that the Operator console never remains unattended hence following roster and backup plan is essential.
Support recruitment and admission when needed with calling the prospect students and follow up .
Take care of the aesthetics of the Reception Area and report to Admission immediately if any help is needed for smooth running of operation
Responsible for the Operator Telephone system, headset and maintaining it in good condition.
Submit reports regularly, if needed, from time to time To qualify, you should
Higher Diploma. Bachelor’s Degree from an accredited university is desirable.
Experience in customer service, guest relations and / or as front office duties is a must.
English is a must, Arabic is preferred