AYS Agent
Lapita Dubai Parks and Resorts Autograph Collection.
Dubai - United Arab Emirates, Not Mentioned, United Arab Emirates
منذ 5 يوم
source : Wisdom Jobs

Lapita is a Polynesian themed hotel located in the heart of Dubai Parks and Resorts A hotel which is dedicated to families and friends who want to stay close to all the activities that the theme parks will be offering With 504 rooms including 60 suites and 3 villas Lapita is the perfect relaxation point after a day of adventures and fun Part of Marriotts Autograph Collection this amazing hotel offers five food and beverage outlets two outdoor pools and a lazy river a spa and health club Luna Nova Kids Teens Club as well as meeting and event facilities The hotels name was inspired by the pre-

historic Pacific Ocean people and their journey and settlement into the Islands the Lapita movement The design draws its inspiration from the exotic Polynesian tropical landscapes featuring Polynesian flowers lagoon-

style pools and themed activities Marriotts Autograph Collection features a select group of upscale and luxury independent partner hotels each with its own distinct personality experience style and features Located in major cities and desirable destinations around the world Autograph guests favor hotel stays that reflect their own unique and personal styles Be a part of our team and deliver an innovative guest experiences that resists predictability JOB SUMMARY Serve as the main point of contact for all guest requests and needs including answering calls dispatching requests and following up to ensure satisfaction with result Ensure handling all guest requests as well as taking guest orders SPECIFIC DUTIES Attend to each call in a courteous and efficient manner using correct telephone etiquette according to the Marriott International standards Dispatch appropriate personnel to satisfy guest requests and resolve guest issues Maintain a log of all guest requests as well as guest response Information should include Guest name room number and folio number Service request issue Print and distribute report per unit requirements Maintain and be familiar with a directory of information within the hotel and local area information Assist in maintenance of bulletin board or other visual representation to note any outstanding issues supply shortages and weekly requisition etc Maintain a handover log for the next shift noting any services that are pending to ensure follow up Utilizing all available resources follow up on previous shift requests are pending issues Be aware and handle all emergencies according to the hotel policy procedures Be fully conversant with OPERA and MICROS operation systems Follow up procedures as outlined in At Your Service handbook as well other appropriate unit and company policies and procedures Take orders for room service and be fully aware of all outlet menus Each associate is expected to carry out within their capabilities all reasonable requests by management Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws Profile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : Lapita Dubai Parks and Resorts Autograph Collection

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