Support Services Engineer ELV Systems
Heyce Technologies
Dubai United Arab Emirates
منذ 3 يوم
source : HireeJobsGulf

Brief about company Job Profile Heyce Technologies is a Dubai Police certified company dealing with security and automation devices including Access Control CCTV Cyber Security solutions Vacancy details Support Services Engineer ELV Systems required to provide technical support to our clients using our products and solutions including Access Control CCTV Cyber Security software systems Experienced as well as fresh candidates are invited to apply Job description Complete management of support ticketing systems Responding to technical support calls from end users of our products and solutions Remote support of Biometric Systems and CCTV Security Solutions Deal with customers by phone and email Conduct remote troubleshootingRecord technical issues and solutions in logsFollow up with clients to ensure their systems are functionalHelp create technical documentation and manualsGuide users with simple stepbystep instructionsMeet targets for response times to calls and completing the support request Project scheduling and coordination Software services Installation troubleshooting Technical support client service Maintaining project completion reports and inventory Managing backups of servers

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