Order Management Specialist
SAMSUNG
Butterfly Building, Tower A, Dubai Media City, Dubai, UAE
منذ 4 يوم

Role and Responsibilities

  • Order Processing for UAE & GCC clients involving PI creation, stock allocation and release to logistics for dispatch in current ERP systems.
  • Facilitate end to end process steps, ensuring timely and error free results and 100% accuracy.
  • Support in Planning & Executing the entire process of fulfilling customer contracts from order entry to release under part leader supervision.
  • Analyze, qualify and complete change order request both for internal and external customers.
  • Daily updating of order status and sharing with the related PICs in B2C IM OR / IR + AV sales dept., Supply Chain & Logistics along clients.
  • Weekly sales closing, order earliness monitoring and dispatch documentations.
  • Arrange SI’s for direct shipment and monitor the purchase order from the factory. Goods in Transit Monitoring for Direct Shipment billing.
  • Assist in clearing Back Log orders and closing the same in conjunction with KAMS and SCM.
  • Support in obtaining Order Secure Rate for the sales team.
  • Ensure signed documentation Sales Orders / PO’s is available from customers and matching the contract requirements.
  • Processing RMA as per HQ guidelines.
  • Daily Customer Credit check for available and In Process funds. Additionally, follow up on Letter of Credit and related documentation.
  • Perform validation of customer orders and all necessary internal approvals prior to processing orders.
  • Processing of Debit / Credit Note when required under supervision of part leader
  • Skills and Qualifications

    Qualifications & Experience :

  • Bachelor’s Degree in Business Mgmt. / Sales / Operations
  • 5-6 years of experience, preferably in sales order processing or similar activity.
  • Hands on Experience in Sales Operations Process
  • Solid Knowledge of Order Life Cycle (Order to Cash)
  • Finance Knowledge in relation to Trade Operations
  • Exposure to ERP, preferably SAP
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