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We pioneer. We're a company of pioneers. It's our job to make bold bets, and we get our energy from inventing on behalf of customers.
Success is measured against the possible, not the probable. For today’s pioneers, that’s exactly why there’s no place on Earth they’d rather build than Amazon.
We are looking to hire a Team Manager for our Employee Services team based out of Dubai, supporting the Amazon employees in MENA region.
The team delivers various employee life-cycle services for the region across different businesses. This role will have a strong focus on both operational delivery and effective team management, ensuring outstanding levels of service to our customers and supporting the ongoing development of our services.
Successful candidate will have strong HR administrative / operational experience as well as in depth knowledge of HR processes and systems within MENA region.
Experience in leading a shared services team would be an advantage.
Key responsibilities :
Manage team of administrators supporting key employee life cycle processes such as pay services / payroll support and exits primarily.
Ensure appropriate team coverage, track and reporting upon key SLAs and KPIs.
Responsible for the performance management, coordination and development of the team to ensure high quality service delivery and execution.
Develop sound process knowledge of services within scope and acts as a subject matter expert for customers and stakeholders.
Responds to escalations promptly, providing root cause analysis and take necessary actions with minimal guidance. Also develops remediation plan and drives to closure.
Carry out regular audits and checks to ensure ongoing accuracy and processing diligence of direct team.
Build effective relationships with stakeholders (in the wider HR team), regional and global peers.
Present high quality data findings to build business cases and propose enhancements or changes.
Actively seek customer feedback to improve levels of service.
Identify customer impacting issues and implement solutions or process improvements to increase customer satisfaction.
Lead and manage continuous process improvements to enhance the operational efficiency
Deliver against key hub level as well as organization wide projects and ensure cross-functional partnerships.
Communicate effectively both verbally and in written form with customers and stakeholders to explain / resolve queries and concerns.
4-5 years of relevant experience in HR administration / HR shared services, experience managing a team will be advantageous.
Strong knowledge of HR processes and systems.
Ability to prioritize and act with discretion in fast paced environment
Experience in managing compliance aspects related to HR operations, ability to audit and maintain high quality standards with strong attention to details.
Good analytical skills and focus on data.
Ability to manage confidential and sensitive information, adhering to strict confidentiality standards
Strong written and verbal communication skills (English)
Experience working in global organization and supporting multiple regions with a remote employee base.
People management experience, leading HR administrative teams
MENA experience within HR operations / shared services model
Six Sigma certification