Job Number 21105621 Job Category Rooms & Guest Services Operations Location Lapita Dubai Parks and Resorts Autograph Collection, Dubai Parks & Resorts, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates Brand Autograph Collection Hotels Schedule Full-Time Relocation?
N Position Type Non-Management Located Remotely? NMarriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features.
Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles.
Be a part of our team and deliver an innovative guest experiences that resists predictability. POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating / issuing room key.
Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions.
Secure payment prior to issuing room key, verify / adjust billing. Compile and review daily reports / logs / contingency lists.
Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary.
Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts.
Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention / Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment / Open Door Policy process.
Develop / maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Ensure adherence to quality standards. Enter and locate information using computers / POS systems. Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
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We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.