To provide Mashreq Bank customers’ financial services which exceed the customer’s expectations by delivering an unbiased, competent, timely and seamless service.
Key Result Areas
Achieve monthly Insurance FER & individual target in the financial year.
Acquire, develop and strengthen Insurance acquisition through effective relationship management in accordance with business goals.
Coach direct sales staff to pitch OTC products and accompany them on joint calls to upsell life products.
Manage and develop relationships with new and existing Personal Banking customers through professional consultative financial analysis.
Ensure superior customer service thereby contributing to the overall customer experience of Mashreq.
Ensure Customer retention through active customer engagement to avoid claw backs.
Take ownership of customer complaint on Insurance. Co-ordinate with respective teams and Insurance providers for appropriate resolution.
Provide constructive and constant feedback on improvement of : Insurance products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.
Consistently increase the penetration in the assigned target companies by meeting KPA standards.
Acting as an external personal contact between the bank and its existing and potential markets.
Handling objections with a view to getting the customer to buy.
Making accurate, rapid cost calculations and providing customers with correct quotations / charges.
Record all sales activities in Daily Sales Reports and update CRM for leads and contacts.
Participate in all Team Activities like morning huddles, training and coaching, complete mandatory compliance and fraud trainings, Lean & rewards celebrations
Knowledge, Skills and Experience
Through knowledge of products, services policies and processes of retail banking in Mashreq Bank.
Post graduate preferably an MBA degree with strong numeric skills and 1-2 years insurance sales experience.
Understanding of customer financials.
Sales profile that requires strong relationship and service mindset coupled with a strong personality and communication skills.
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