Technology Support Manager
Black pearl consult
Dubai, Dubai, AE
منذ 9 ساعات
source : WHATJOBS

Job Description

Job Title Technology Support Manager

Description

Manages and maintains enterprise applications post go live

Ensures applications SLAs or OLAs are met

Ensures adherence to IT service management framework and standards

Oversee the applications availability, performance, and capacity planning.

Manage applications vendor and contractual technical terms.

Lead applications related problem or incident resolution with internal and external stakeholders.

Ensure adherence with all defined service levels and system performance targets.

Available 24x7 to respond for business or IT operation team calls and attend urgent incidents with IT emergency team on site.

Manages, maintains, scale and change application in line with the enterprise architecture standards of GIT.

Reviews and approves and technical specifications

Plans the capacity for the support teams

Ensures adherence to development, PMO and IT service management standards

Effectively contribute to the business case development and project management of new application development projects, including working with the management to identify common application needs and technology platforms

Assessing technology capacity to meet the future needs of the organization and recommending new applications and new configurations

Support and effectively contribute to the IT solutions and software system components integration

Monitor monthly and quarterly performance results, identify performance gaps and ramifications and lead the development of corrective actions that tackle the root causes

Provides inputs in setting IT standards and guidelines

Proactively identify evolving technology driven improvement opportunities and implementing relevant application development methodologies and tools

Oversee periodic research to identify innovative and emerging solutions and technologies to improve service performance and reliability

Acts as point of technical support and onsite support to ensure all issues related to all enterprise solutions are addressed appropriately

Provides client assessments, and pitches IT equipment and service packages during meetings or presentations

Maintains familiarity with current and upcoming IT equipment, services, and other developments

Coordinates troubleshooting, support, and service for equipment and networks when necessary

Provide inputs into the GIT annual budget from an application development perspective

Upholds a sense of customer service and measures client satisfaction

Formulate workforce planning reports and talent acquisition plan and budgets for application development to ensure adequate staffing for optimal operational smoothness

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