WFM Assistant Manager - Non Voice
Confidential.
Dubai
منذ 6 يوم
source : Wisdom Jobs

Unit Purpose Build publish the dashboard and MI reports to the stakeholders on the key performance objectives in a timely reliable and simple manner Support Business with strategic data analytics projects deep dives simulation etc to deliver Insights to business leaders Digitize Automate the MI reports data capture workflows etc through competent BI Solutions to have efficiency gains Manage computation of key performance indicators and process incentive pay out for business units Workforce Management and Dialer Management for Multi-

Channel Operations Front and Back Office Job Purpose May lead a team of WFM analysts or also be given an individual contributor role based on requirement Own the routing logic design and prioritization rules setup for the WFM Non Voice Project Identify initiatives and process gaps as a thought partner to Operation leaders to support them in meeting their business objectives in line with the vision of the organization Work in collaboration with other BI teams to ensure accurate and timely delivery of tasks to business units Proactively strive to continuously self-

develop necessary knowledge skills to perform the job role Maintain basic work hygiene to ensure well-organized delivery of tasks assigned Act as a backup for team members to ensure smooth functioning of work as and when required

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