Customer Service RepresentativeNationality : INDIA Language : English Job type : Employee Jobstatus : Full Time Visa status : Visit Visa Notice period : UrgentOpening Customers served External - Customers, vendors,manufacturers representatives and other suppliers.
Internal Companywarehouse and counter sales associates, account managers,operations manager and Service Center Leader. Role SummaryThoroughly understand all product capabilities, features andbenefits as well as Summits market conditions, product warrantiesand services.
Assist customers over the phone or via internet withorders, quotations and product questions. Negotiate profitablepricing with both customers and suppliers.
Proactively follow up on customer orders, challenges andneeds. Resolve customer concerns and issues as efficiently andeffectively as possible.
Assist counter and warehouse associates asneeded Assist Account Managers with customer joint calls andparticipate in product and application presentations.
Essential Qualifications and Experience Ability to focuson customers and deliver superior services and solutions Strongsense of urgency and follow-up Skilled at prioritizing long-termand short-terms tasks Mission-critical thinking and execution ofRFQs, project bids and proposals Excellent attention to detailExceptional interpersonal and communication skills Must be a matureprofessional with superior business etiquette Time managementability to organize and manage multiple priorities and meetdeadlines