Job Role : Director of Training
Key Responsibilities :
Each employee receives 2-4 hours of training per month.
Leading Quality Assurance meets or exceeds the benchmark of 85%.
Customer Satisfaction Survey results convey that at least 80% of guests are experiencing the Kempinski brand.
Analyse training needs and training effectiveness.
Plan, design and deliver training programmes.
Devise a training marketing strategy.
Coach and train managers and Departmental Trainers to improve departmental performance.
Organise and supervise Kempinski DNA activities.
Promote and implement Kempinski Corporate Training policies and procedures.
Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel's policies on fire, hygiene, health & safety.
Annual Trainers' Academy is attended.
Every department has Departmental Trainer(s) and a full set of departmental policies and procedures.
To ensure training calendar and the business plan reflect Kempinski training guidelines and the internal training needs analysis
Reporting & Communication
Establish a training network.
Establish and foster relationships and partnerships with external suppliers, training providers, legal and safety entities.
Financial & Budgeting
Plan and implement an annual budget and manning guide following up closely on training costs.
People management & Leadership
Continuously seek and support new approaches, practices and processes to improve the efficiency of training services offered.
Lead by example and promote Kempinski's core values.
They personally conduct TTTTs with their team on a regular basis and take personal interest for their talents' development plans.
They recruit and select potential talent according to the company's current and future department, hotel and worldwide needs including conducting interviews for positions in their department.
Employee relationship and recognition programme(s) are in place.
Training & Development
Train and develop Training team members.
Identify potential training talent and propose Master Trainer candidates.
They actively support and implement Talent Development initiatives as a part of their daily activities.
They identify Training talents in their department and throughout the hotel and actively support their career development.
They support and initiate transfer, cross exposure and task force assignments for their team.
Employee satisfaction with training is at least 80%.
Quality (definition, execution, measurement and optimization)
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Desired Skills & Qualifications
Values & Integrity
Impact & Influence
Fosters Teamwork and Collaboration
Effectiveness under Pressure and Ambiguity
Proficiency in Excel and Word
Significant experience working with online learning tools.