Director of Training
Emirates Palace
UAE, Abu Dhabi,Abu Dhabi
منذ 3 ساعات
source :

Job Role : Director of Training

Key Responsibilities :


  • Each employee receives 2-4 hours of training per month.
  • Leading Quality Assurance meets or exceeds the benchmark of 85%.
  • Customer Satisfaction Survey results convey that at least 80% of guests are experiencing the Kempinski brand.
  • Analyse training needs and training effectiveness.
  • Plan, design and deliver training programmes.
  • Devise a training marketing strategy.
  • Coach and train managers and Departmental Trainers to improve departmental performance.
  • Organise and supervise Kempinski DNA activities.
  • Promote and implement Kempinski Corporate Training policies and procedures.
  • Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel's policies on fire, hygiene, health & safety.
  • Annual Trainers' Academy is attended.
  • Every department has Departmental Trainer(s) and a full set of departmental policies and procedures.
  • To ensure training calendar and the business plan reflect Kempinski training guidelines and the internal training needs analysis
  • Reporting & Communication

  • Establish a training network.
  • Establish and foster relationships and partnerships with external suppliers, training providers, legal and safety entities.
  • Financial & Budgeting

  • Plan and implement an annual budget and manning guide following up closely on training costs.
  • People management & Leadership

  • Continuously seek and support new approaches, practices and processes to improve the efficiency of training services offered.
  • Lead by example and promote Kempinski's core values.
  • They personally conduct TTTTs with their team on a regular basis and take personal interest for their talents' development plans.
  • They recruit and select potential talent according to the company's current and future department, hotel and worldwide needs including conducting interviews for positions in their department.
  • Employee relationship and recognition programme(s) are in place.
  • Training & Development

  • Train and develop Training team members.
  • Identify potential training talent and propose Master Trainer candidates.
  • They actively support and implement Talent Development initiatives as a part of their daily activities.
  • They identify Training talents in their department and throughout the hotel and actively support their career development.
  • They support and initiate transfer, cross exposure and task force assignments for their team.
  • Employee satisfaction with training is at least 80%.
  • Quality (definition, execution, measurement and optimization)

  • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
  • Desired Skills & Qualifications

  • Effective Communication
  • Leadership
  • People Development
  • Values & Integrity
  • Impact & Influence
  • Change Management
  • Fosters Teamwork and Collaboration
  • Effectiveness under Pressure and Ambiguity
  • Proficiency in Excel and Word
  • Significant experience working with online learning tools.
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