One of our clients in health care industry offers advisory services to corporations and government clients in UAE intends to recruit Customer Care Agent for call center The successful candidate is required to perform the following duties Receive customers inquiries feedback and complaints through inbound callsCapture and register feedback in the systemChannel customers feedback and conduct followups when requiredConduct outbound calls for various advisories i e reminders on renewals campaigns etc Perform duty on shifts and public holidays as per business requirementImplement policies and procedures as per published guidelines