FOOD and BEVERAGE HOSTESS
Accor Hotels.
Dubai
منذ 6 يوم
source : Wisdom Jobs

Key tasksWe are looking for an enthusiastic passionate Food Beverage Hostess to join the F B Service team As a Sofitel team member you are an Ambassador of our brand All Sofitel Ambassadors represent the the brand and it s values at all times In this high profile role it is crucial to provide a Magnifique first impression and exemplary level of Customer Service to our Guests Your responsibilities will include Maintain complete knowledge of Dining room layout table seat section numbers proper table setups room capacity hours of operation price range and dress codeRestaurant reservation proceduresDaily house count arrivals departures VIP sScheduled in-

house group activities locations and timesAll department policies service proceduresAnswer telephone within 3 rings using correct salutations and telephone etiquette Take record and confirm restaurant reservations cancellations in accordance with departmental standards Communicate reservation or cancellation changes to management as they arise throughout the shift Monitor the preparation of own assignments ensuring compliance to departmental standards Ensure that all menu s check folders are cleaned and in sufficient quantity Ensure that the hostess stand is cleaned and organized Review the Reservation book pre-

assign designated tables and follow up on all special requests Greet the guests at the entrance of the restaurant Seat Guest accordingly to floor plan being fair to each waiter Show guests their table which has been designated to themEnsure that the guests are pleased with their table Present the open menu to the guest Ensure that the tables are set to the best service of the guest Anticipate heavy business times and organize procedures to handle waiting lines Anticipate guests needs respond to them promptly and acknowledge guest however busy and whatever time of the day Maintain positive guest relations at all times Be familiar with hotel services activities to respond to guest inquiries accurately Handle guest complaints following instant pacification procedures and insuring guest satisfaction Monitor guests reactions and confer frequently with management to ensure guest satisfaction Monitor and participate to ensure that all tables are cleared and reset according to the department procedures Monitor and maintain cleanliness and working conditions of own section equipment and supplies Assist restaurant staff with their job functions to ensure optimum service to guest when requested Promote a cooperative working climate maximizing productivity and quality Do table visits systematically at each meal period to ensure guest satisfaction Sofitel and its AmbassadorsThe Sofitel brand is based on three core values guaranteed by each employee every day A Passion for Excellence an Essence of Pleasure and a Spirit of Openness Through their actions and know-

how the Men and Women that are the creators of Sofitel s luxury offer clients a highly personalised service By transforming every detail into a unique moment of pure comfort and elegance they create and nurture a relationship with their guests The Sofitel values are also at the heart of the communication between employees It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters

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