WeWork Labs is a new business unit whose mission is to make WeWork the long-term friend and partner to early- stage startups, helping them fulfill their destiny, and to power all organizations that share the same intention.
Our vision is to be there for anyone who wishes to take the startup path, be the best place to start, and forever partner in success and failure.
We offer a global platform that helps startups grow and succeed through community, education, mentorship, investments, press and more, and deliver directly under the WeWork Labs brand and indirectly by powering incubators and accelerators.
We are seeking an individual that is passionate about the local startup ecosystem and the opportunity to make an impact everyday with our global Labs members.
The Labs Lead role will gain visibility into the overall WeWork Labs operations and personal growth opportunities towards future Labs initiatives globally.
Position Goals & Objectives : Support the local Labs team in all aspects of operations Actively engage with both the Labs and general WeWork communities by attending events, initiating member introductions, and matching resources to relevant parties Ensure the forward progress and overall growth of the Labs member companies Collaborate with the WeWork Labs team and members to identify and execute on opportunities and strategies to continually improve our value proposition
Position Goals & Objectives :
Duties & Responsibilities : The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.
Duties & Responsibilities :
Hospitality Develop a meaningful individual relationship with each Labs member by providing them with the champion resources and opportunities possible Network, research, and create opportunities based on the unique needs of the early stage startups within WeWork Labs, including exposure to top industry mentors, investors and other key people crucial to success Consistently improve and evolve the existing Labs programs toward accurately addressing the Labs members’ needs Maintain a daily high touchpoint with the Labs members Resolve Labs member issues and liaise with the general WeWork community management teams Provide professional insight to the Labs team on the following topics of member experience, sales, hospitality, operations, events and training .
Sales Support the local Labs manager in building the potential Labs member sales pipeline : generate leads, conduct tours, build a pipeline of exciting new startups to join the Labs program Identify, strategize, and act on opportunities to extend WeWork Labs’ influence and brand in the local city Partner with quality external organizations on event opportunities and lead generation
Operations Connect Labs members to the wider WeWork community, ensuring that knowledge and resources are shared between the various WeWork sub-
communities, ultimately graduating Labs members towards future growth at WeWork locations Coordinate and manage weekly Labs programming, with the ability to assess outcomes, receive feedback, analyze methods and techniques Build strong relationships between the business community, local government, and the overall startup community Ensure the constant optimization of the local physical Labs spaces Work closely within the Community, Operations, and Maintenance teams to ensure the highest level of member experience and satisfaction Opportunities to pursue personal-
led projects towards the growth of WeWork Labs
Experience and requirementsThe requirements listed below are representative of the knowledge, skill, and / or ability required.
Bachelor Degree or equivalent 2+ years experience in operations, project management, event production, sales, and / or customer service from an experience-
based environment Excellent interpersonal and networking skills Strong verbal and written communications skills Deep knowledge of the local startup scene, and developed connections with influencers in the startup ecosystem Strong Organization skills with the ability to multitask projects through from start to finish Preferred P&L experience Preferred technical background