About Jumeirah & the Hotel : At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments.
We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
Jumeirah Creekside is a luxurious hotel located at the heart of Dubai and overlooking the Dubai Creek, just minutes away of the airport.
The Hotel houses a specially commissioned art collection, resulting in a modern and dynamic destination, yet inspired by tradition.
Bringing together a fusion of contemporary design and distinct architectural features, Jumeirah Creekside Hotel boasts 292 spacious rooms and suites, The Aviation Club, one of the city’s most popular health club and a collection of five diverse restaurants which offer a vibrant selection of culinary experiences.
About the Job : An opportunity has arisen for a Guest Services Assistant role to join Telecommunications department in Jumeirah Creekside Hotel.
The main duties and responsibilities of this role :
At all times sounds pleased to handle the call and take care to speak distinctly with a pleasant tone of voice
Reads the logbook to get all the information needed and take verbal handover from the preceding Operators on duty.
Checks the e-mail for important messages.
Checks all the instruments in the department, all the PC consoles, Opera, and all the stationery in the department as well.
Checks the DND sheet and do the required procedures accordingly.
Reads the whiteboard and the notice board for further information such as, who is the manager on duty, HK, Engineering, butler, duty mobile, day off, etc.
Checks the fax machine and the printer and the status of the paper in both the machines.
Updates the information board by the following information with required operational information.
Print out emergency reports for hotel every 2 hours.
Gives a proper handover to the following shift.
Assist with request or pass it on to the concerned department / room number
Handle all incoming and outgoing faxes for guests / departments.
Handle messages for in-house and expected guests.
Ensure that all requests are handled in a timely manner and to follow up with the guest ensuring satisfaction in service provided
Escalate any expression of the guest satisfaction to the senior colleague on duty immediately.
Ensure all wake calls are correctly written in the master sheet.
Ensure all wake calls are given on time and written in a clear readable handwriting
Clear all doubts and cross check all wake up calls before leaving the shift.
Handle shift responsibilities in the absence of a Team leader.
Update hotel extension list regularly.
Programming of telephone lines.
Programming for room telephones (When requested by the guest)
Maintain discipline and a low tone of voice in the department to avoid back ground noise
Maintain grooming as per the company’s grooming standards
Assist in generating revenue by using the techniques of up-selling and suggestive selling.
Have high product knowledge about Jumeirah Hotels & Resorts.
About You : The ideal candidate for this position will have the following experience and qualifications :
A minimum of 2 years guest service experience in a 5 star hotel reception.
Should have a secondary school certificate or degree
Good knowledge of OPERA front office application and as well as MS Office applications.
Outgoing personality with ability to communicate with guests and colleagues
Excellent English communication skills
Additional language is an added value
About the Benefits : This position offers a highly competitive salary and package which includes : fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, flight allowance every 2 years, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.