Service Desk Specilist
ParamInfo.
Dubai - United Arab Emirates, Not Mentioned, United Arab Emirates
منذ 12 يوم
source : Wisdom Jobs

5411 - Service Desk Specilist Maintain SLA Develop IT Services Procedures Process Develop Services Catalog Set KPI s Measure Performance Overall Team Maintains KPI s Develop OLA Develop Assist in IT Processes Identify Late Process and enhance it Understand business Requirements and Consolidate Pain Points to enhance Develop Mutual Understanding between business and IT Manage Business Expectation Over Expectation Manage Complains its processes in Proper Manner Review User Satisfaction Develop Major Incident Procedures Processes Continues Training for IT Team on ITIL Processes Procedures Develop Manuals Insure knowledge bases is managed properly Perform Continues Analysis Submit Monthly Report based on Service Desk Identify Challenges Manage Problems Evaluate Change Process Follow up on Change Management Process Insure Impact Analysis Process has been performed in change processes Evaluate Projects Process and Identify Projects Behinds schedules Insure System are comply Audit on IT Performance and compliance to policy Procedures High Light Urgent Request Prioritizing requests VIP Request Develop Quality on IT Services delivered Initiate Projects to Automate IT Processes Develop Projects Process Procedures Automate Accordingly Profile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : ParamInfo

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