Hub Performance Officer
Etihad Airways,
Dubai
منذ 2 يوم
source : Wisdom Jobs

Job Purpose To ensure effective control of all cargo operation projects by providing continuous monitoring and consistent follow up until the desired results are achieved Implement measurement management Generate reports Perform trend analysis Establish a link between internal and external partners thus ensuring a solid platform for compliance of regulatory developmental programs Responsibilities Lead preparation process for regulatory audits IOSA to ensure EYCC and partners are in compliance with established regulations and become familiar with SMS requirements Arrange weekly performance meetings with external internal entities and service providers to follow up resolution of audit findings within timeframes to meet deadlines Conduct regulatory and developmental awareness trainings and perform regular facility audits to monitor work progress and ensure that services comply with all regulatory requirements including Health and safety along with security and SMS guidelines Review quality assurance standards Ensure existing policies and procedures are effective and being used Interview personnel and customers to evaluate effectiveness of quality assurance program Perform quality-

assurance functions to accomplish business coordination monitoring and reporting of quality-assurance according to the QA plan and in partnership with ADCC and their ISO plan for cargo Manage and control all cargo operational projects by consistent and structured follow-

up using Tools such as Gantt chart to organize and help meet objectives i e GKA UTL DIMS programs Provide continuous monitoring and support to the projects until desired results are achieved and produce reports for management Responsible for implementation of measurement management generating reports and trend analysis on the projects assigned Maintain current and accurate records of all relevant communication audits corrective action plans and control of documents such as SOP Bulletins Advisories etc Report Stations non-

conformities and perform network analysis to check for corrective and preventive measures implementation with support of CSDM and contract SLA effectiveness Monitor and support GHA partner and network to achieve 100 C2K compliance in close coordination with C2K Officer Requirements Qualification Education High School or University graduate with 3 years previous airline experience in sales with knowledge of office administration in multicultural environment dealing with people at all levels including senior internal and external customers Training Knowledge Microsoft Office Essential Knowledge Skills Awareness of air cargo and its business drivers Understanding of Hub Operations A very good knowledge and awareness of Quality Regulatory standards Excellent Numerical Analysis abilities Knowledge of reporting systems -

an advantage Excellent written and verbal communication skills in EnglishProfile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : Etihad Airways

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