Senior Network Engineer
Al Futtaim
UAE,Ras al-Khaymah,Ras Al Khaimah
منذ 2 يوم
source : Drjobs.ae

About theResponsibilties

  • Provide Tier 3 & 4 support and maintain AlFuttaim Group’s Complex NetworkInfrastructure.
  • Manage critical and highimpact network incidents.
  • Perform analysis ofnetwork infrastructure and contribute towards design, integrationand enhancements.
  • Work with cross-functionalteams to identify risks and issues, create plans to mitigate andresolve them.
  • Act as technical liaison withvendors to resolve issues within prescribed SLAs.
  • Participate in IT infrastructure projects and performother duties as assigned.
  • Developdocumentation and knowledge base for issues and remediation stepsfor Tier 1&2 support teams.
  • Ensureproper case handling and provide coaching and training asnecessary.
  • Demonstrate excellent problemsolving skills, strong conceptual and analytical skills along-withability to work as an effective team member.
  • Remains highly informed on industry best practicesapplicable to the responsibilities of this position.
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