Senior Associate - Resource Management Operations
Job Description & Summary
Reporting to the Resource Management (RM) Lead, you will support the Middle East Consulting Practice. You will play a pivotal role in supporting the implementation, delivery and operationalization of RM services, along with the ongoing development and management of the Foundation for the Future (FftF) Consulting Graduate Programme.
This is a people focused role founded on effective working relationships with all key stakeholders, while supporting the firm's people agenda.
The RM team ensures we have the right people in the right place at the right time to best support our clients.
Role Responsibilities :
Support the RM (Resource Management) Lead with the delivery of the FftF (Fit for the Future) programme - including responsibility for day to day resourcing
Plan and execute cyclical activities within the FftF (Fit for the Future) programme - eg Career Coach allocation, Career Roundtables, promotion process
Provide guidance and support to FftF Career Coaches, associates and relevant stakeholders.
Plan, coordinate and implement RM (workforce planning / deployment / talent management) activity to support the overall Consulting business objectives and RM strategy.
Act as the main point of contact for all day to day deployment and query resolution. Demonstrate a solid understanding and knowledge of the ME Consulting Practice and its various client service offerings across all offices.
Ensure business and client needs are delivered in an efficient manner by optimising allocation of work and deployment of staff.
Maximise profitability in conjunction with personal development plans and individuals' well-being.
Be proactive in relation to the supply and demand challenges of the local and regional business i.e. busy periods, recurring business, urgent client needs etc.
Drive, engage and promote the use of the key resourcing system TalentLink within the Consulting business in order to forecast and track capacity, forward plan for business pipeline and manage skills and capabilities within the business.
Produce and distribute Management Information (MI) for consulting practice (e.g. graphs, analytical data, trends, monthly and yearly comparisons).
Review and analyse the MI / reports highlighting BU trends and any risks / exceptions and making deployment decisions based on the data.
Work with the Finance, Operations and HC Teams to understand headcount and engagement budgeting to enable effective local deployment and to plan accordingly.
Challenge the Consulting business' protocols if and when impacting teams operational effectiveness i.e. completion of TalentLink maintenance / timesheets, accuracy of time recording etc.
Build effective working relationships with other functions such as Human Capital (HC), Finance, Learning & Development etc and leverage these relationships to ensure RM objectives are met.
Be available to support with any project work outside of RM as required
Previous work experience is preferable, within professional services or a large corporate environment, this could include;
workforce planning / resourcing recruitment, project management, human resources, operations
Preferred experience successfully maintaining staff deployment through resource management / allocation technology e.g.
Retain, TalentLink or similar
Proven work experience of prioritization / conflict resolution, with the ability to manage complex conflicts between numerous parties in a fast changing environment
Ability to build trusted relationships quickly
Strong relationship and stakeholder management experience; ability to interact with people at all levels and from different cultural backgrounds
Ability in influencing, challenging and negotiating effectively
Strong Excel skills (pivots / graphs / data analysis) are essential
About the Company
At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday : to solve important problems and build trust in society.
We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.
PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal.
We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.
We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our diﬀerent backgrounds and experiences and we value everyone’s uniqueness.
We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.
If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer.
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