Order Taker
Fairmont Hotels & Resorts
Dubai, Dubai, United Arab Emirates
منذ 7 يوم

Employee Status

RegularWe are excited to find the next Heartist® IRD Order Taker to join the Raffles Dubai team! Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values.

Our aim is to keep the Raffles Brand Promise of being an oasis for the Well-Travelled, offering Emotional Luxury to all our distinguished guests.

Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore.

The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

If you are looking for a dynamic environment for growth, please join us as a IRD Order Taker. Summary of Responsibilities : Responsibilities and essential job functions include but are not limited to the following :

  • To consistently provide thoughtful, caring and sincere service
  • To assist guests regarding menu items in an informative and helpful way
  • To maintain telephone etiquette at all times
  • To have full knowledge of beverage lists
  • To take guest orders accurately and efficiently while honoring all special requests
  • To follow outlet policies, procedures and service standards
  • To have full knowledge of all menu items, garnishes, contents and preparation methods
  • To follow all safety and sanitation policies when handling food and beverage
  • Other duties as assigned
  • Qualifications :

  • Previous service experience an asset
  • Previous point of sale system experience an asset
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Physical Aspects of Position : Physical aspects of the position include but are not limited to the following :

  • Constant sitting and standing throughout shift
  • Occasional lifting and carrying up to 20 lbs
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps
  • Rotating / Shift Work

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