Case Manager Middle East and North Africa
Client of Refinitiv,
Dubai
منذ 5 يوم
source : Wisdom Jobs

Job DescriptionPrimary Responsibilities Responsibilities include conducting day-to-day management and support for clients including assignment intake planning and supervision of due diligence reports providing quality control and ensuring reports are completed to client specification and on deadline Case Manager will take in new orders from clients and send instructions to research teams on conducting due diligence projects The manager will oversee and take ownership over the research projects ensuring reports are completed to client expectations Case Manager will also conduct open source research and draft complex reports In addition the role requires responsibility for maintaining regular contact with clients for relationship-

building assistance in business development and ensuring that due diligence projects stay up-to-date with changing client needs Conduct day-

to-day management and support for clients including assignment intake planning and supervision of cases Provide quality control and ensure reports are completed to client specification and on deadline Conduct open source due diligence research and write complex reports as required Identify areas of opportunity for business development within existing clients and prospects Identify and develop sources of information in locations where research is required Act as subject-

matter expert when managing client accounts and supporting business development efforts Assist with case management and client liaison in other areas Developing sources of information in locations where research is required Liaising with subcontractors and vendors Negotiating best pricing for services and managing costs Providing product training and support to new sales and support staff Support business development in the Middle East and North Africa regions Other duties as assigned Key tasks will include Manage the flow of work from report ordering to closure Deal with daily research and client questions Final review and editing of Enhanced Due Diligence reports Occasionally attend client meetings with account directors Act as subject matter expert the manager should support the case management team guide them and also deputize to the Head of Case Management in advising clients sales staff and the research teams Report on a weekly and monthly basis to the Head of EMEA Case ManagementThe Financial and Risk Business of Thomson Reuters is now Refinitiv Refinitiv equips the financial community with access to an open platform that uncovers opportunity and catalyzes change With a dynamic combination of data insights technology and news from Reuters our customers can access solutions for every challenge including a breadth of applications tools and content all supported by human expertise At Refinitiv we facilitate the connections that propel people and organizations to find new possibilities to move forward As a global business we rely on diversity of culture and thought to deliver on our goals Therefore we seek talented qualified employees in all our operations around the world regardless of race color sex gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under country or local law Refinitiv is proud to be an Equal Employment Opportunity Affirmative Action Employer providing a drug-

free workplace Intrigued by a challenge as large and fascinating as the world itself Come join us

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