Account Health VoS Manager
Amazon
Dubai, ARE
منذ 5 يوم

Job summary

The Account Health Voice of Seller (VoS) Manager within the MENA 3P Account Health team acts as the primary interface between Amazon and our third-party business partners (Sellers).

We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, and provide solutions to help our third-party business partners better serve their customers.

Key Job Responsibilities

  • Engages directly with sellers and indirectly through account managers to understand key pain points of sellers related to account health
  • Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues in a contact center environment.
  • Liaises with other departments as required to resolve Seller’s issues and questions.
  • Support with deep dives in Bad Actor prevention, seller identity verification analysis, assist account managers to unblock Restricted Products
  • Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
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