Help Desk Support Officer - Information TechnologyDepartment
Zayed University
UAE,Dubai,Dubai
منذ 5 يوم
source : Drjobs.ae

Job Description and Requirements

TheResponsibilities

  • Provides IT technical support services to students andfaculty at the Help Desk premises.
  • Support the following technologies : Microsoft Officeproducts Outlook, Internet Explorer, Windows 7 andWindows 10, iPAD and smart devices, laptops, printers, networkedcopiers, basic LAN / WAN connectivity and others asassigned.
  • Provide investigation, diagnosis,resolution and recovery for hardware / software problems. When unableto resolve, escalate to second or third level in accordance withService Desk escalation processes.
  • Providinginformal, one-to-one training sessions with university -specificsoftware.
  • Delivering training sessions duringfaculty and student orientation.
  • Goes, asneeded, to faculty, staff and VIP offices and workstations oncampus to provide technical support.
  • Prepareto work outside normal working hours.
  • Responsible for service requests, software installations,new device setups, upgrades, and record request and incidentresolutions in the Manage Engine Service Desktool.
  • Answers and logs calls usingManage Engine Service Desk, assigning related tasks to Level 2 andLevel 3 support personnel.
  • TheRequirements

  • Must possess a bachelor’s degree in ComputerScience or Related Field from an accredited Institution with aminimum of 2 years’ experience in end user environmentsupport, Computer literate and familiar with Windows 10, Smartdevices and MAC operating Systems or an equivalent combination ofeducation and Experience.
  • Other requirements :

  • Arabic enabled Windows.
  • Arabic / English bilingual essential.
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