Technical Support Engineer,Senior Technical Support Engineer
Electrobrain Modern Technologies private Limited
United Arab Emirates
منذ 9 يوم
source : Shine

Job Description

  • Maintain ownership of customer reported issues until resolved.
  • Manage customer expectations and work within the escalation path when necessary to maintain customer satisfaction.
  • Close issues with a concise written resolution and root cause analysis when confirmed by customer
  • Contribute to the public Genesys knowledge base
  • Shift work and after-hours on-call coverage required
  • Provide expert analysis and on site hands customer care as required
  • Provide mentorship of less senior team members both in process and in resolving complex technicalissues
  • Qualifications / Skills Required and Preferred :

  • Engineering / Computer Science degree and / or diploma with relevant work experience
  • Experience with the following technologies :
  • Genesys Solutions (Framework & Voice Self Service Products)
  • RDBMS (Oracle, MS-SQL, MySQL)
  • Software Development (Perl, C / C++, PHP)
  • Protocols (IPv4 / 6, OSI, LDAP, VLAN, VPN)
  • IP Telephony (SIP, PRI, Asterisk)
  • قدِّم طلب ترشيحك
    أضف الى المفضلات
    إزالة من الإشارات المرجعية
    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
    واصل
    استمارة الطلب