IT Business Partner
Digital14
UAE, Abu Dhabi,Abu Dhabi
منذ 2 يوم
source : Drjobs.ae

Job Role : IT Business Partner

In this role, you will :

  • Ensure that our customers (i.e. all Digital14 staff) are happy with IT and have a high degree of satisfaction with our services
  • Create communications that are sent to the business around anything that is IT related
  • Organize, schedule and carry out monthly meetings with all areas of the business to ensure we maintain a connection, and they have a forum to express their issues, concerns, needs and appreciation.
  • Ensure all meetings are documented and follow up on all actions.

  • Manage all tasks with a team Kanban System to show visibility of all work that is ongoing and its status
  • Co-ordinate with other teams in IT to allocate tasks and feedback received from our customers. Following up to ensure tasks are complete and reporting back to the customer.
  • Assisting with the forward planning of all activities for the business where there is an IT need
  • Handling customer feedback (collecting feedback, acting on it, reporting on it, etc)
  • Creating and Updating content on the IT Intranet Portal, particularly messaging and news for our customers about what is happening in IT (that will affect them)
  • Coordinate with other teams to identify current services and ensure that the service catalogue is updated
  • Create, Carry out and produce the analyzed output from all IT surveys for Digital14 staff as defined by the Feedback Loops document.
  • To bring your dream to life, you’ll need :

    Required Qualifications :

  • Educational attainment of English and Maths at a competent level
  • A 3rd level degree in a suitable computer, business or customer services related discipline.
  • Desired skills :

  • 5+ years of experience in administrative or related areas
  • Client focus, Account Management
  • Good written and oral skills; strong English language skills
  • Good scheduling, co-ordination and task management
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