Receiving inbound calls from High Net worth Clients.
Meeting targets of responding to and resolving specific numbers of calls within a timeframe.
Making suggestions to existing clients in order to answer their queries.
Promoting services and products and upselling where possible.
Ensuring that all new potential leads are passed to the Sales team for follow up.
Prepare and deliver reports on achievements daily and weekly.
Minimum of 1 year experience in a Call Centre role, locally or internationally.
Proven track record of meeting targets and resolving queries and issues within a timeframe.
Team player who will work to achieve a common goal for the department.
Excellent communication skills, empathy and customer relationship qualities are essential.
The successful candidate must be fluent in the Russian language.
About The Company
Who is focus direct, how can we impact your career?
focus direct specialises as a Search and Selection Boutique Firm since 1999. We recruit professionals who make a difference.
We assist with a career, not just a job!
Committed to providing, our clients and our candidates alike with competent, comprehensive and professional service.
We pride ourselves on our responsiveness, flexibility and innovation. Our objective is to deliver tailor made solutions to suit specific needs.
Our experienced personnel are dedicated to chosen niche sectors, and have several years of experience in each. This means that we can understand your exact requirements, and help you meet your match - whether you are looking for an employee or for employment.
Our Purpose : Adding Value with Impact
Our Vision : Success through unsurpassed service and reliability
Our Goal : Bridging gaps by identifying talent for our clients’ organizations Providing careers to our candidates not just jobs
As our candidate, you can expect :
Some Industries Serviced : Government , Semi Government, FMCG, Oil & Gas, Transportation, Aviation, Private Equity, Investments, Insurance, Property Development, Specialized IT Software, Telecommunications, Healthcare, Manufacturing